Dear guest, thank you for sharing your concerns with us. We try very hard to make our guests stays as pleasant as possible and it is always a disappointment when we learn one of them has left with a less than first-rate experience. We are renovating our bathrooms one at a time. We are also disappointed to see that your stay was spoiled by one of our staff member. This is very unlike of our staff, please know that we will look into this further and inform our staff about your stay to ensure this does not happen again. We hope you'll give us another opportunity to restore your confidence in our hotel and our hospitality. Thank you.
Hi Irene, We are very pleased that our property suited your needs so well, and that you enjoyed your stay with us so much. It is a shame that it was marred somewhat by noisy neighbors; we expect our guests to have consideration for one another in terms of the noise that they make, but, unfortunately, as you discovered, this does not always happen, and we are very sorry for any discomfort that this caused you. We trust that it will not deter you from staying with us again; we certainly hope to welcome you back for another great stay soon. Best wishes, Hotel Management
Hi Pamela, We are very pleased to hear that our location suited you so well, and that our staff were so helpful to you. We certainly aim to please our guests to the very best of our ability. We are disappointed to hear that you found your bed to be uncomfortable, and that your room hadn't been aired sufficiently prior to your arrival. We will emphasize with our housekeeping team the importance of ventilating each room thoroughly prior to a new guest checking in. We appreciate your review, thank you, and we hope to welcome you back when you're next in town. Best wishes, Hotel Management
We are very sorry that we were unable to meet your expectations on your recent stay with us. We are happy to provide a clean room in this area for our guests at a very reasonable price, and we are sorry that this offering was not suitable for your needs. Thank you for your business, we appreciate it. Best wishes, Hotel Management
We are very sorry that your stay with us was marred by our smoking guests, but we trust that you had a restful and comfortable night with us. Thank you for your feedback regarding the breakfast bar, we will review the layout to see if we can improve it. Thank you very much for your feedback, we do appreciate it. Best wishes, Hotel Management
Dear guest, we try very hard to make our guests stays as pleasant as possible and it is always a disappointment when we learn one of them has left with a less than first-rate experience. We were very shocked upon reading your review that you did not enjoy your room and didn't have a great experience that we aim to provide. We do have many business and family stay with us, and they enjoy their stay with us. We'd appreciate it if you give us another opportunity to restore your faith in our hospitality. We hope you will give us another chance. Thank you!
We are very sorry that the night that you spent with us was somewhat disturbed by street noise. We would love for you to stay with us again, and if you do, please request a room away from the street, which might suit you better. We are very sorry that you didn't make us aware of the issue in the bathroom; had we known about it, we would have fixed it immediately for you. Thank you for your review, we do appreciate it. Best wishes, Hotel Management