We want to thank you for your feedback. The staffing prides our service. Thank you for stay with us!
Thank you for the feedback FrontRangeDenizens.
Being next to Vail Health makes it a perfect location for our guests that are here for medical reasons. Our resort fee includes all amenities, we know many other places will try to add many extra fees, we like to keep it all together in one.
Aging- We are one of the first hotels in Vail and with that we understand there are many things we have to work on from time to time, that's why we work on improvements all year round to make sure our guest are satisfied and comfortable.
Coffee- Our coffee is very well enjoyable from what our guests have told us, but we will certainly take a look to see if there are other options to keep on the side upon request, maybe something lighter or stronger depending on the preference.
Pet Policy- We take our policy very serious and have proper procedures any time there is a complain, we apologize if there was a problem during your stay.
Thank you for staying with us, we look forward to a future stay, please give us a call directly and we will make sure we offer the best rate available.
Our sincere apology, seems like there was a major miscommunication issue with our departments that night. We have since taken action to ensure this doesn't happen again. Again we apologize for the bad experience you had at the hotel.
Thank you for staying with us.
Our apologies for what transpired that day. Looking in to the problem we found out there was a system issue at check in, we reversed the transaction in the system right away but to our surprise it took longer than expected. This is not the experience we want our guests to have while staying at the hotel. We have taken the measures to make sure this doesn't happen again.
Thank you for booking with us.
Thanks so much for your review. We're glad you found us to be responsive to your needs. We hope to see you again soon.
Thanks so much for your review, Qwest22. We're glad you enjoyed parts of your stay and are very concerned with others. We would love to get a hold of you and figure out which room you were in so we can fix these issues. Cockroaches are an extremely rare sight around here. In fact, over the six years that I've lived here, I've seen just as many elephants in hotel rooms as I have cockroaches. I actually have never even seen a cockroach anywhere in Vail Valley - inside our outside. Bugs in general are sparse at this altitude. But if there were ever a time for uninvited guests to come inside it would be this time of year when the weather is getting colder. So please do reach out to me at firstname.lastname@example.org and let us know which room you were in, in case this is something more than an anomaly. Thanks again for your review.