Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care.
On behalf of our entire team, I would like to apologize for the hot tub being out of order. Our maintenance team is working on correcting this matter so we can better serve our future guests. Regarding the front desk associate saying the room numbers of guests checking-in; safety is our number one value and we take these matters very seriously which is why we have addressed this matter accordingly with our staff. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us or other Best Western hotels again so that we can have another chance to provide you with a superior experience.
Hartfordgm,贝斯特韦斯特哈特福德酒店 的 General Manager,回复了这篇点评2017年9月21日已回复
Google 翻译
Dear Heather, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.
Hartfordgm,贝斯特韦斯特哈特福德酒店 的 General Manager,回复了这篇点评2017年8月2日已回复
Google 翻译
Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation. We are very pleased to be of service. We are looking forward to the next visit.
Hartfordgm,贝斯特韦斯特哈特福德酒店 的 General Manager,回复了这篇点评2017年7月16日已回复
Google 翻译
Thank you for your review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.
Hartfordgm,贝斯特韦斯特哈特福德酒店 的 General Manager,回复了这篇点评2017年7月9日已回复
Google 翻译
Dear Carrie,
Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.
Hartfordgm,贝斯特韦斯特哈特福德酒店 的 General Manager,回复了这篇点评2017年6月26日已回复
Google 翻译
Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you.