Dear Feryal A,
Thank you so much for leaving us nothing short of an outstanding review here on our TripAdvisor page and I am so happy to know how wonderful your time with us was a group here at Pineland.
Our team is our right hand and without them we'd only just be a pretty place here in our beloved Lebanon with nothing else to show for. It is music to my ears reading how "highly professional" and "well mannered" you found our team to be.
We are indeed a little bit of drive out of the city (45 minutes but during the Summer traffic jams it could take up to an hour) yet I am so happy that you found it to be worth it. Thank you for calling out our "delicious" food with the wide variety it has available--I personally love our Chef's special menu which is a real treat for those wanting to experience something authentic and unique during their time with us.
It was a pleasure having your team with us and we say this with great pride knowing that it was your first time with us and you a plethora of options to choose from here in our beloved Lebanon.
I too love our Caves and our newly designed Lofts! I am delighted to hear that you found them to be beautiful and unique and with facilities being convenient with comfortable beds (extremely important after a Team Building Event).
Thank you for choosing us and may we have the pleasure to have you with us once again here at our beautiful resort.
My Warmest Regards,
Hearing that we have extraordinary 5 Star customer service is attributed to how wonderful and unique guests like you are who allows us to do it all from the heart.
Thank you for pointing out our facilities as "well maintained," the scenery being "beautiful" and complimenting our food.
I do believe you were in close contact with my sister Lana (she was taking over for me while I was away on training) and she pointed out how productive your Team Building Event was here at Pineland.
May I have the pleasure of meeting you one day. All our best from the entire team that served you.
My Best Regards,
We really love you too here at Pineland and may I say a huge THANK YOU on behalf of all of us for choosing us again for a vacation with your wife.
It's one of the most beautiful feelings in the world to know not only did we exceed your expectations during your first stay back in 2011, but they were exceeded even further in 2013!
Although I did not have the chance to see you during your time with us (I was away on training outside of the country), I want to tell you how appreciative I am for your words of motivation and encouragement.
I'll make sure to both print and share your comments with our entire staff later this week during our all hands meeting.
Thank you for being part of our Family.
Our Warmest Regards,
What a sweet and straight forward review you've left us here on our TripAdvisor page. Thank you so much for taking the time to post about your experience here at Pineland.
Thank you for describing your stay as an "excellent experience from all sides" and I am so happy ot know that you loved our breakfast buffet (the most important meal of the day!). =)
All my best to you and our sincere gratitude for your patronage.
Happy Honeymoon and Congratulations!
While I wish I was around to congratulate both you and your wife, I was away for an extended period of time on training.
Thank you from the bottom of our hearts for choosing us as your Honeymoon destination. I am delighted to know you loved our rooms, our views, and our activities to keep the time with us even more memorable.
I completely agree with you on our restaurant specialities--they are my personal favorites and most content to be made by our chefs since these are there personal inventions.
Thank you for recommendations and from all of us at Pineland, welcome to the family!
My Warmest Regards,