Thank you John H, for taking the time to write such a lovely review!
We appreciate your compliments about our team members and are ecstatic that you enjoyed your stay with us! Guest satisfaction is what each team member strives for and we couldn't be happier to see that you experienced this at every interaction with our employees.
As a newer hotel, we do have some great advantages like top of the line, pillow-top mattresses that our guests love. As well as great hotel amenities like our fitness center and a full service restaurant that offers great breakfast and dinner options.
We look forward to your next visit to the Daytona Beach area. Happy travels!
Dear Shelby K,
Thank you for taking the time to review your stay with us. We are delighted to see that you enjoyed our modern rooms with pillow-top mattresses as well as the cleanliness of the hotel. Our restaurant does hold a marvelous breakfast, and we also host a lovely dinner menu plus lounge every evening.
Our sincerest apologies in regards to the issues you experienced with the A/C system. As our team member said, we are currently in transition but hope to be finished with this project soon. We're glad to hear that you were satisfied with our solution. Hopefully this will not deter you from staying with us in the future!
Thank you again, we hope to see you the next time your travels bring you to the Daytona Beach area!
Thank you Ibperky70,
We appreciate all responses from our guests and value your feedback. I'm very disappointed to hear that your experience with us was just "okay." We are currently going through some renovations at the moment. Sprucing up guest rooms, restaurant and lounge area, as well as our meeting spaces, and hope that these improvements will enhance our guest's experience. We wish to have another opportunity to accommodate you and make your stay more significant.
We hope to see you again soon. Happy travels!
Thank you so much for your review of our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, clean rooms and bathroom amenities. We regret to hear that your stay was negatively impacted due to the issues with air conditioning unit. Please accept our sincere apologies for any discomfort it may have caused you. Your comments have been forwarded to the hotel management and we are confident they will take necessary actions to rectify this problem.
We value you as our guest and hope you will continue to choose IHG for your future travel needs.
Thank you very much for taking the time to share your comments online. I am happy that you liked our location and found the room clean. On the other hand, please accept my sincerest apologies for the air conditioning issue you experienced. I understand the discomfort this caused you. Rest assured that this matter will be looked into. Again, I do apologize and regret that this impacted your experience at our hotel. To better assist you on your next stay, please do not hesitate to approach the manager on duty.
We are pleased to see that you enjoyed many of the benefits we provide at our hotel. Thank you for complimenting our team members and our restaurant. Your comments have been posted so that all of our team can read your kind words.
Our restaurant does its best to cater to our guests' needs. We are pleased that you enjoyed this amenity and hope you were able to indulge in the pool and hot tub, the fitness room, as well as the lounge located in the restaurant too.
We work diligently to provide guests with the best experience and hope that you will be back soon to enjoy our services again!