Thank you for taking a moment to review our hotel.
I apologize about the cleanliness of your suite. This is our top priority and I am concerned that we did not meet your expectations. We know that cleanliness affects our guests' ability to relax and I am passing your comments on to our Director of Housekeeping so that we can make improvements.
Thank you again for taking time to offer your feedback. We hope you'll return to Amelia Island in the future and give us another chance to get that 5-star review!
Thank you for taking a moment to review our hotel and provide feedback about your stay.
I was concerned to see your experience with us was less than satisfactory. We work hard to maintain clean suites for our guests as we know that cleanliness is such a integral part of achieving relaxation during any trip. I apologize that your housekeeping wasn't up to par and your comments/feedback is appreciated - I will discuss them with the team and turn it into a training opportunity.
Your experience with us is very concerning to me and I have sent you a direct message through TripAdvisor. I hope you have a moment to reach out to me so that I can ask you more about your stay and right our wrongs to the best of our ability.
Thank you again for your review, and if you find yourself in Amelia Island again, we hope you'll consider staying with us again.
Good afternoon Bryan C,
We're so glad that you had a great vacation on Amelia Island! (And that you love our pet-friendly hotel!)
We've been making several additions to our Tides Terrace area including new sun shades, pool furniture and don't forget our new outdoor kitchen! It's going to be the Ultimate Summer Pool Party here at The Residence Inn :)
Thank you so much for your kind words and for choosing us. We hope to see you again soon!