fannyrodriguez2016,迈阿密机场北华美达酒店 的 Front Office Manager,回复了这篇点评
回复时间:2016年9月7日
Dear 750lachej Please accept my sincere apology regarding your recent stay at the Ramada Inn, what you experienced is not the standard we strive to uphold. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. The hotel’s management has reviewed your comments and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future.