Dear Kennedy B,
Thank you for such a heart warming feedback!
We are very glad that you indulged your time at SLS Brickell. Indeed, our team members love to pamper the Guests with an excellent service and lots of attention. Your mention of Alex, Mike, Jean and Phillip is very thoughtful and very much appreciated. When sharing your feedback with the staff, they were truly touched.
We can't wait to see you return! For your next Miami getaway, please do not hesitate to contact us at SLSBr-FrontOffice@sbe.com. It will be an endless pleasure to (once again) curate your experience from the moment of the booking till the moment of GoodBye's.
Thank you for staying with us at SLS Brickell, and for submitting your review!
Your compliments of the hotel design are very much appreciated. We are also glad that you enjoyed the upgraded room category.
On the other hand, it is really embarrassing to have your mirror dirty, or struggle with a malfunctioning air conditioning system. I agree, your room should have been definitely switched. Please accept my sincere apologies.
We take all Guests' billing very seriously. Every tax exempt certificate must be verified by our finance team. Should the certificate be valid (up to date) and issued to the applicable person or venue; the deductions are made accordingly.
It will mean a lot to us to see you return. Given the opportunity, I am confident that we will be able to turn your impressions around. For your next Miami trip, feel free to contact me at Zulfiya,Yakshimbetova@sbe.com. It will be a pleasure to serve as a personal contact, and curate your SLS Brickell experience from the moment of the booking to the moment of Goodbye's.
你们每周都举办的泳池派对，对于Brickell周围的人来说简直太烦人了。本该是休息日的星期天，你们却为了赚个几千块而举办吵闹的活动，打扰周边的人休息。我以前经常去你们的折扣店，但下来我不会再去了，而且会通过各种方式继续投诉。这种吵闹的情况得停止。我希望你们酒店经理或者餐饮部主管给我个电话，否则我会继续通过各种社交媒体曝光你们，同时建议附近其他人也这么做。卡洛斯，电话305 298 7445。
Thank you for taking time to submit your review!
SLS Brickell is a true gem of Miami Brickell area, and therefore tends to attract a lot of visitors. The events are rare, and are usually scheduled during holidays. It is typical for our pool parties to be over during the early evening hours. Many enjoy the relaxing and fun ambiance of the festivities. However, I do apologize if they are not up to your liking.
We would love for you to join one of our events in future, as there is so much that SLS Brickell has to offer.
After multiple attempts to contact you, we received no response. Please feel free to reach out to me directly at Zulfiya.Yakshimbetova@sbe.com. I will be happy to discuss any additional details and serve as your personal contact.
Hope to hear from you soon,
这是一家很赞的酒店，是这个区域最好的了。食物和服务都很好，房间很凉爽而且酒店有个不错的泳池。附近有购物区和很多餐厅，非常棒。这里到迈阿密沙滩有点距离，需要走一些路，不过白天这样散步也是很放松的嘛。 Rusty Pelican餐厅在大桥那边，所以需要打个车才能到达。我们在这里住的很开心。
Thank you very much for your kind words. We are glad to hear about such an enjoyable experience, and are happy to welcome you to the SBE family and SLS Hotel & Residences!
It will be the greatest pleasure to see you return! As always, you may contact us at SLSBr-FrontOffice@sbe.com prior to your stay. Our team will be delighted to assist with booking process, your special requests and many more.
See you soon!
Thank you for such a sincere review!
Rightfully noted, Philippe Starck's design may be absolutely adored by ones, and may not be up to others' taste. It is undoubtful, however, that his creation turn ordinary venues into destinations.
It means a lot to us that your experience was nothing but positive. Let's do it again soon! We'll certainly wait for your return.
这家优雅、时尚、现代、宁静的五星级精品酒店拥有任何城市中最好的客房和最好的服务。我们的房间很宽敞，设施齐全，员工非常棒，设施一流，包括一个大游泳池、桑拿、蒸汽房和很棒的健身房。那是我们结婚13周年纪念日，我们在fi'lia享受了香槟和饮料，还有一顿很棒的晚餐，那是一家很棒的意大利小酒馆风格的餐厅。我们想为一些很棒的员工点赞，包括Deniz Budak,前台经理Rima Khalil、fi'lia餐厅的经理、Daniel和我们的早餐和晚餐的服务员Simona，我们的调酒师安东尼在夹层楼的很棒的SAAM LOUNGE，这是每个在这家很棒的酒店住宿的人一定要去的地方，非常值得。
Dear Rick M,
What a rewarding review! We can't thank you enough for it.
In just a few sentences you have summarized it all. Indeed, designed by Philippe Starck, SLS Brickell is a true gem, which became rather the destination than a place to visit. We are glad you indulged your visit.
But most of all, I really appreciate your compliments of Deniz, Rima, Daniel, Simona and certainly Anthony! They were very grateful for such warm feedback.
Your return will mean a lot to us. It will be an honor to be welcoming you back at SLS Brickell yet again. Please contact us directly at SLSBR-FrontOffice@sbe.com. We will surely assist with making the reservations and anything else at all.
See you soon,