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附近酒店
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1 - 6 条点评,共 382 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
4周前点评 通过移动设备发表

酒店的建筑很不错,但说真的,当我升级到了高级客房后,我却获得了最差的入住体验。空调坏了,天花板上的镜子很脏,像是污迹,或者有人在上面留下了烟渍。我要求换房,最后一波值班的人却什么回复都没给我。我得到了一个政府价格“免费和免税”,但显然我必须在退房时缴税。我不经常评论,但我不会推荐这家酒店。这甚至不是关于补偿的问题,房间的入住体验太可怕了。

1  感谢 elic214
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Zulfiya_Ya,SLS Brickell 的 Front Office Manager,回复了这篇点评回复时间:2周前
Google 翻译

Dear elic214,

Thank you for staying with us at SLS Brickell, and for submitting your review!

Your compliments of the hotel design are very much appreciated. We are also glad that you enjoyed the upgraded room category.

On the other hand, it is really embarrassing to have your mirror dirty, or struggle with a malfunctioning air conditioning system. I agree, your room should have been definitely switched. Please accept my sincere apologies.

We take all Guests' billing very seriously. Every tax exempt certificate must be verified by our finance team. Should the certificate be valid (up to date) and issued to the applicable person or venue; the deductions are made accordingly.

It will mean a lot to us to see you return. Given the opportunity, I am confident that we will be able to turn your impressions around. For your next Miami trip, feel free to contact me at Zulfiya,Yakshimbetova@sbe.com. It will be a pleasure to serve as a personal contact, and curate your SLS Brickell experience from the moment of the booking to the moment of Goodbye's.

Warm Regards,
Zulfiya Y.

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2019年5月26日的点评 通过移动设备发表

你们每周都举办的泳池派对,对于Brickell周围的人来说简直太烦人了。本该是休息日的星期天,你们却为了赚个几千块而举办吵闹的活动,打扰周边的人休息。我以前经常去你们的折扣店,但下来我不会再去了,而且会通过各种方式继续投诉。这种吵闹的情况得停止。我希望你们酒店经理或者餐饮部主管给我个电话,否则我会继续通过各种社交媒体曝光你们,同时建议附近其他人也这么做。卡洛斯,电话305 298 7445。

感谢 carlosgrotewold
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Zulfiya_Ya,SLS Brickell 的 Complex Director of Front Office,回复了这篇点评2019年5月28日已回复
Google 翻译

Dear Carlosgrotewold,

Thank you for taking time to submit your review!

SLS Brickell is a true gem of Miami Brickell area, and therefore tends to attract a lot of visitors. The events are rare, and are usually scheduled during holidays. It is typical for our pool parties to be over during the early evening hours. Many enjoy the relaxing and fun ambiance of the festivities. However, I do apologize if they are not up to your liking.

We would love for you to join one of our events in future, as there is so much that SLS Brickell has to offer.

After multiple attempts to contact you, we received no response. Please feel free to reach out to me directly at Zulfiya.Yakshimbetova@sbe.com. I will be happy to discuss any additional details and serve as your personal contact.

Hope to hear from you soon,
Zulfiya Y

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2019年5月18日的点评

这是一家很赞的酒店,是这个区域最好的了。食物和服务都很好,房间很凉爽而且酒店有个不错的泳池。附近有购物区和很多餐厅,非常棒。这里到迈阿密沙滩有点距离,需要走一些路,不过白天这样散步也是很放松的嘛。 Rusty Pelican餐厅在大桥那边,所以需要打个车才能到达。我们在这里住的很开心。

感谢 JohnKerkham
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Zulfiya_Ya,SLS Brickell 的 Front Office Manager,回复了这篇点评2019年5月27日已回复
Google 翻译

Dear JohnnieKerk,

Thank you very much for your kind words. We are glad to hear about such an enjoyable experience, and are happy to welcome you to the SBE family and SLS Hotel & Residences!

It will be the greatest pleasure to see you return! As always, you may contact us at SLSBr-FrontOffice@sbe.com prior to your stay. Our team will be delighted to assist with booking process, your special requests and many more.

See you soon!

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2019年4月24日的点评

想在布里克威尔尝试点儿新东西。感觉这里不太像酒店。有些人可能会喜欢,有些人不会喜欢。设计很棒,房间无可挑剔,但天花板上的镜子对商务目的入住来说太刺眼了。没有噪音问题。楼下的餐厅很好,服务很好,食物也很好。入住和退房快捷高效。健身中心和游泳池都是一流的。总的来说,住得很好,只是不是我喜欢的那种酒店,但从这儿看得出一些人真的很喜欢这家酒店,我也能理解。

感谢 mariomJ4662RI
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Zulfiya_Ya,SLS Brickell 的 Front Office Manager,回复了这篇点评2019年4月30日已回复
Google 翻译

Dear mariomJ4662RI,

Thank you for such a sincere review!

Rightfully noted, Philippe Starck's design may be absolutely adored by ones, and may not be up to others' taste. It is undoubtful, however, that his creation turn ordinary venues into destinations.

It means a lot to us that your experience was nothing but positive. Let's do it again soon! We'll certainly wait for your return.

Best,
Zulfiya Y.

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2019年3月26日的点评 通过移动设备发表

这家优雅、时尚、现代、宁静的五星级精品酒店拥有任何城市中最好的客房和最好的服务。我们的房间很宽敞,设施齐全,员工非常棒,设施一流,包括一个大游泳池、桑拿、蒸汽房和很棒的健身房。那是我们结婚13周年纪念日,我们在fi'lia享受了香槟和饮料,还有一顿很棒的晚餐,那是一家很棒的意大利小酒馆风格的餐厅。我们想为一些很棒的员工点赞,包括Deniz Budak,前台经理Rima Khalil、fi'lia餐厅的经理、Daniel和我们的早餐和晚餐的服务员Simona,我们的调酒师安东尼在夹层楼的很棒的SAAM LOUNGE,这是每个在这家很棒的酒店住宿的人一定要去的地方,非常值得。

感谢 Rick M
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Zulfiya_Ya,SLS Brickell 的 Front Office Manager,回复了这篇点评2019年4月5日已回复
Google 翻译

Dear Rick M,

What a rewarding review! We can't thank you enough for it.

In just a few sentences you have summarized it all. Indeed, designed by Philippe Starck, SLS Brickell is a true gem, which became rather the destination than a place to visit. We are glad you indulged your visit.

But most of all, I really appreciate your compliments of Deniz, Rima, Daniel, Simona and certainly Anthony! They were very grateful for such warm feedback.

Your return will mean a lot to us. It will be an honor to be welcoming you back at SLS Brickell yet again. Please contact us directly at SLSBR-FrontOffice@sbe.com. We will surely assist with making the reservations and anything else at all.

See you soon,
Zulfiya Y.

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