Dear Mamatrinii,
Thank you for taking the time to give us your honest feedback. We appreciate your feedback as it helps us improve our operations and services. I would like to extend my sincere apologies as your stay was affected by our pool being closed. Unfortunately, an unforeseen incident occurred which forced us to close the pool for several days. Luckily, we do have our sister property just at the end of our block. We do understand it is an inconvenience you were not expecting. We hope to have you stay with us again very soon and make up for any difficulties you may have faced!
Best wishes,
Marvin Suarez