Hi Janine,
Thank you for your feedback on your recent stay at The Miami Beach EDITION. We are so sorry to hear you had such a disappointing experience with us. We strive to provide each of our guests with gracious, sophisticated, and personalized service, so I deeply apologize that you encountered these issues with your room. I would like the opportunity to resolve this with you and hopefully leave you with a better memory and outlook on The EDITION than you left with, as we truly never want to see guests leave dissatisfied with their experience here. Please do not hesitate to reach out to me so we can discuss further.
-Alison