Hello keithpholloway,
Thank you for writing a review about your stay with us. It is nice to know that you prefer to stay at IHG hotels for your travels and it is a great experience for us to have welcomed you. I am sorry if some aspects of your stay, particularly the quality of the room and unsatisfactory level of service you have received. Rest assured we take all guest comments very seriously as it enable us to focus on our hotel's performance and improve on guest satisfaction.
We hope to welcome you again on your next visit to Miami.
Regards,
Tracy V.
Case Manager
IHGService