I am sorry to hear about the experience you have described. We would never want our Guests to feel this way after a visit to our resort. Please be assured that I have documented your feedback about the prices in the park and the experience you shared with our parking team. Your feedback will be forwarded to the appropriate management teams for a review. If you would like to discuss your visit further, please contact our Guest Services Department at 407-224-4233 option 4 or via email at GuestServices@universalorlando.com. Thank you for your review, and I hope you choose us as your vacation destination again in the future.
Thank you for your review! I agree that our mobile app has some awesome tools to help you maximize your visit, including wait time alerts and Mobile Express Ordering at our restaurants. I appreciate your tips for our future Guests regarding our attraction wait times. We can't wait to see you again!
Thank you for your review. I'm very disheartened to read that you did not enjoy your visit to our resort. I will make sure your feedback regarding our food, wait times, and prices are shared with the appropriate teams. I also encourage you to contact us directly, so we may speak personally with you regarding your visit. Our Guest Services Team can be reached directly via telephone at (407) 224-4233, option 4, or via email at GuestServices@universalorlando.com. I hope we will hear from you soon.
Yay! I am so glad you were able to utilize the MobileApp and found it to be beneficial. You are absolutely right, it could definitely be a time-saver by viewing the wait times for our attractions or locating the nearest dining options. Thank you so much for sharing your positive feedback and staying at one of our onsite hotels; it definitely has its perks when staying onsite. I hope you had the chance to enjoy a Butterbeer during your visit to The Wizarding World of Harry Potter - Diagon Alley. I look forward to welcoming you back in the near future.
Thank you for taking the time to tell us about your experience. I am sorry to see we did not meet your expectations for your first visit. While we are proud of the popularity of our resort; we would never place this popularity above the comfort, safety, and enjoyment of our Guests. I will be documenting your feedback and forwarding it to the appropriate Team. If you would like to provide further information, please give us a call at 407-224-4233 option 4 or send us an email at GuestServices@universalorlando.com. Please provide your TripAdvisor username if you choose to contact us. I hope you will give us another opportunity in the near future.
Thank you for taking the time to leave us candid feedback. I am glad you and your family had a good time with us! It sounds like you were able to enjoy most of the attractions during your visit. We understand not all of our attractions will appeal to everyone; however, I appreciate your feedback. If you would like to provide further information, please give us a call at 407-224-4233 option 4 or send us an email at GuestServices@universalorlando.com. If you choose to contact us, please provide your TripAdvisor username. Come to see us again the next time you are in the area.