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1 - 6 条点评,共 8,861 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月13日的点评

到的很早,结果订的别墅里还有人,过了下午五点我们一家人才住进去。别墅很好,但是主卧的床垫很不舒服,我们提前两天就走了。所有的员工都很好、很细心。泳池吧的饮料都在7美元以上,只有一小杯。

感谢 Jose M
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
dassieshuta,喜来登维斯塔那别墅度假酒店 的 Guest Relations Manager,回复了这篇点评2019年7月15日已回复
Google 翻译

We thank you for taking the time to write and express your concerns and share your feedback with us.
We are awfully sorry to learn about this experience. While it is not our intent, please accept our humble apologies.

In an effort to research this matter, please share the villa #, and date of your stay for my immediate follow up with you. Please write to me at css@sheratonvistanaresortvillas.com.

We want you to enjoy your stay and feel comfortable when you are at the Sheraton Vistana Resort. In the future, please tell us about your mattress. Our Engineering Teams are always available and ready to exchange your mattress. Please feel free to contact our Guest Services at 0, or through the Voice of the Customer at Ext. 3444 for immediate attention and resolutions.

Thank you again for the Gift of feedback on the pool drinks. We appreciate your observations and feedback.
We look forward to hearing from you soon.
Best Wishes for a safe and pleasant week ahead.
Dassie
Resort Management Team.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月31日的点评

我要对工作人员说(贵宾区工作人员,特别是Hope Sparks),房客应该是维斯塔纳那别墅度假村的核心,应受到礼貌和尊重的对待。请看我之前的评论,就知道我在这里失望的入住经历了。

与这家酒店合作收集的点评
感谢 BackPacker135140
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
dassieshuta,喜来登维斯塔那别墅度假酒店 的 Guest Relations Manager,回复了这篇点评2019年6月3日已回复
Google 翻译

Many thanks for taking the time to share your concerns and feedback with our Team Member.
We are very sorry to learn that are disappointed with your recent stay at the lovely Sheraton, your home away from home

At the Sheraton Vistana Resort, our goal is to ensure our owners feel special, safe and comfortable. Obviously, we have disappointed you this year and we express our humble apologies for not meeting your personal expectations.

Your comments will be escalated to the respective Management Teams for their awareness and holding personal accountability.

Going forward, you have our pledge to conduct better impressions and deliver impeccable services to you.
We hope to serve you again soon.
Best Wishes for a safe and pleasant week ahead.
Sincerely
Dassie

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月16日的点评 通过移动设备发表

我喜欢这个度假胜地的一切。别墅很漂亮,设施很好。地理位置很好。我唯一的建议就是一些房间有霉味。如果你希望有客人入住,可以使用一些插电式房间芳香除臭剂。它们闻起来很香,喜来登可以创造出一种大堂香味,那闻起来很香。

1  感谢 slw67
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
dassieshuta,喜来登维斯塔那别墅度假酒店 的 Guest Relations Manager,回复了这篇点评2019年5月17日已回复
Google 翻译

Thank you again for sharing your views and impressions for the lovely Sheraton Vistana Resort.
We are glad you have arrived here safely, and we hope to serve you again for many years to come.

Thanks for the praises on the resort ambiance and our signature, welcoming scent.
Your valuable comments were shared with the Teams who prepared for your arrival.

We look forward to host you again soon.
Best Wishes
Dassie
Resort Management Team

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月27日的点评 通过移动设备发表

我们在这个度假胜地探险就呆了两个星期。我们的公寓在Palm区,这里非常棒——大空间的干净浴室——我喜欢水疗浴缸。遗憾的是附近没有游泳池,不过可以在温泉区游泳。我们遇到的所有的员工都很友好和热情。唯一让我失望的是,打回给英国一个简短的电话收了我75美元,我觉得有这点过分了。

感谢 helenminnie
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
dassieshuta,喜来登维斯塔那别墅度假酒店 的 Guest Relations Manager,回复了这篇点评2019年4月29日已回复
Google 翻译

We hope that your trip home was safe and enjoyable.
Many thanks for taking the time to write and express our wonderful, vacation time at the lovely Sheraton Vistana Resort.

We are so glad that you enjoyed your Palms villa. We are glad you have arrived here safely as we hope to welcome you for many years to come.

Your kind praises were already escalated to the Management Team who will share these accolades for our attentive and caring Team Members.

We invite you to come back soon. We will be happy to oversee that you are located near one of our 7 amazing pools.

Best Wishes for a safe and pleasant week ahead.

Dassie

Resort Management Team

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月20日的点评

如果你打算要去奥兰多所有的公园,这家度假村的位置到所有的公园都很方便,而且15分钟就可以到机场。度假村很干净,维护得很好,为儿童提供很大的游泳池和玩耍区域。房间很大,设施很好,装修过的庭院维护得很好,还有烧烤的地方,每天都打扫。

与 RCI 合作收集的点评
感谢 331bernied
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
dassieshuta,喜来登维斯塔那别墅度假酒店 的 Guest Relations Manager,回复了这篇点评2019年4月22日已回复
Google 翻译

We thank you for your wonderful Gift of Feedback, and praises which were shared with Trip Advisor. We are glad that you have arrived here safely, as we hope to welcome and serve for many years.

We appreciate your kind comments surrounding your recent vacation at the lovely Sheraton Vistana Resort.

It is our delight to share these praises for the teams who met your expectations.
We hope you will visit us again soon. Thank you for the gift of feedback on our sparkling pools, playgrounds for your kids and our well maintained grounds. Your valuable praises are shared with the Teams who prepared for your arrival.

We hope to serve you again soon.

Best Wishes for a safe and pleasant week ahead. Thank you again for this wonderful recommendation on our fabulous location!.

Sincerely,

Dassie

Resort Management Team

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