Thank you so much for this great review! I appreciate you taking the time to tell me about your day, and I hope to see you in the park again soon!
Wow what a great review! Thanks for your sharing your feedback, and I am thrilled to read how much you enjoyed the Team Members you came in contact with! Krakatau Aqua Coaster truly is a great attraction in the park, and kudos to you for overcoming any fear on those big slides!
I am also glad to read that even though you experienced an injury in your party, Cailynn was able to help you out. I will ensure your kind words are given to her management team so they know of her great service!
See you again soon!
Thank you for your review! Our Cabanas are a super awesome way to enjoy your day at Volcano Bay in style, and I'm glad you enjoyed the awesome amenities like the private chairs and snacks. We would love to learn more about your experience at one of our slides, so we may follow up appropriately. At your earliest convenience, please contact our Guest Services Department at 407-224-4233 option 4, or via email at GuestServices@universalorlando.com. When contacting, please provide your TripAdvisor username. We look forward to hearing from you, and hope to see you back again soon!
Kia Ora Rally,
I really appreciate you taking the time to submit this review about your visit. I was so happy to see that Universal's Volcano Bay ranked so highly compared to your experience at other area attractions. I hope that you were able to enjoy my favorite ride, TeAwa The Fearless River, during your visit. I was disheartened to learn that your experience with the Virtual Line feature was less than excellent. I will be sure to formally document your feedback and pass it along to the proper teams for their review and consideration. I hope that we can welcome you back to our park again soon!
Kia Ora, Tarra!
Thank you so much for your review. I am so glad to read you had an incredible visit and loved TapuTapu, our Mobile App, and your Premium Seating! I absolutely adore Premium Seating as it is my favorite way to enjoy the park, and I am thrilled to read you liked it as well! We look forward to welcoming you back again in the future.
Kia Ora, Dan!
Thank you for taking the time to leave us your review! I am glad to read you enjoyed your first visit with us and your family had such a great time they wanted to come back! Personally I love the dining and attraction offerings, especially the Coconut Curry Chicken from Kohola Reef Restaurant & Social Club, and I am glad to read you enjoyed your day out. I hope we have the opportunity to welcome you back again in the future!