酒店和房间很漂亮，附近海滩很棒。 - 瑟夫赛德海滩大酒店

Dear Cristina V, allow us to begin by thanking you for choosing us as your accommodation for an event in the Miami area. We greatly value the time you have taken to alert us of your dissatisfaction with certain aspects of this visit to premises. Your comments and concerns were immediately forwarded to the attention of the respective management teams at the hotel and it is our understanding that you have been in touch with them to further discuss your experience and the possible actions we could take to better accommodate your needs during this visit. We would like to take advantage of this opportunity to once again apologize for any inconvenience you may have been caused. Should there be anything else we could be of assistance with at this time, please do not hesitate to contact your group manager directly. Thank you and we very much hope that our team’s efforts to be of help during your stay managed to at least partially outweigh your disappointment and concerns. Have a good day.

Dear jordy2626, thank you for your review and feedback. It is truly unfortunate to learn about the unfavorable experience you have described following this most recent visit to premises. We are appreciative of the opportunity to further elaborate on the points raised in your review to us. We value your feedback and have already directed your comments to both the housekeeping and engineering teams onsite for further follow up and review of the concerns you have noted in these aspects of your visit. On another note, it is unfortunate to know that you felt the compensation extended by our onsite team due to your dissatisfaction with the temporary works taking place at the lobby level did not prove to be sufficient in outweighing your disappointment with this particular part of your stay. Lastly, our team has already been in contact with you both during your stay and past your departure via email to reiterate on the standard hotel policies and procedures that are being followed in the event, when a claim, such as yours has been filed. Thank you for sharing your feedback through this channel as well. Have a good day.

Dear Miamisunsets, it has been a true pleasure to have you and your family at the Grand Beach Hotel Surfside recently. At our establishment, it is our top priority to deliver a stay above and beyond expectations to each and every one of our valued hotel guests. We are, thus, honored to learn about the wonderful time you have enjoyed during the rooftop yoga class with Maria onsite. Your lovely remarks are very much appreciated and will certainly be passed along to the hard working teams at the hotel, who are looking forward to serving you again in the future.