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1 - 6 条点评,共 2,528 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月12日的点评 通过移动设备发表

我选择在这家酒店举办活动是我的错,他们从来没有让我知道餐馆关闭了。房间在修理,发出噪音,使得白天不可能工作和休息。在我们抱怨了许多之后,酒店经理提出了一个可笑的建议。再也不会来了! ! ! !这里灰尘无处不在!我的鼻子疼死了!

感谢 Cristina V
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Miroslava P,瑟夫赛德海滩大酒店 的 Manager,回复了这篇点评2019年9月17日已回复
Google 翻译

Dear Cristina V, allow us to begin by thanking you for choosing us as your accommodation for an event in the Miami area. We greatly value the time you have taken to alert us of your dissatisfaction with certain aspects of this visit to premises. Your comments and concerns were immediately forwarded to the attention of the respective management teams at the hotel and it is our understanding that you have been in touch with them to further discuss your experience and the possible actions we could take to better accommodate your needs during this visit. We would like to take advantage of this opportunity to once again apologize for any inconvenience you may have been caused. Should there be anything else we could be of assistance with at this time, please do not hesitate to contact your group manager directly. Thank you and we very much hope that our team’s efforts to be of help during your stay managed to at least partially outweigh your disappointment and concerns. Have a good day.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月10日的点评 通过移动设备发表

我遇到过最差的服务!!!请一定要读到最后。房间价格很便宜,但不要期待这家酒店有任何服务。1.我们是和其他几对夫妇一起到的。其中一人在他入住房间后十分钟就被酒店工作人员打扰了,其中一个前台人员到他的房间跟他说他的房间被分配错了,所以他现在必须换到其他房间(这个时候的情况是他刚经过了12小时的飞行,孩子睡着了,妻子在洗澡)。他当然不想换房间!2.客房清洁服务基本上不存在!你可以看见经过了3天都还有污渍残留,直到我要求客房服务人员去清理掉。大概下午三点你就可以看到走廊上堆满了毛巾和客房服务推车。下午三点啊!!我们房间浴室的把手是坏的,正如你们所见,我打了三个电话都没有人来修。我放弃了。如果你想要房间吸尘服务,那你就来错酒店了,因为他们会一次次告诉你他们从来不吸尘。真奇怪。。。3.我在抵达前2天给酒店打了电话联系,因为我听说酒店正在进行一些翻新工程。工作人员告诉我翻新会在我到达前一天完成。很好。。。但是在我到达酒店之后三天,你们可以看到,整个酒店仍在进行大的翻新工程。当然我们也向经理抱怨了这件事,他们却说8月并不是他们的旺季,即使酒店已经全部满房。4. 最糟糕的一件事:我妻子的钱包扎起房间里被透了。经理Arturo完全不在乎这件事。我不得不向警方报案了,警察对这件事并不惊讶,因为他们告诉我们这种事情在这家酒店经常发生。所以请一定要非常小心。当然了,在我给酒店经理发邮件之后也并没有一个人回复我。所以如果你想要找一家便宜的毫无服务可言的酒店,这也许是一个好的选择,但一定要小心保管好你的财物。

感谢 jordy2626
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.fr 查看原文
Miroslava P,瑟夫赛德海滩大酒店 的 Manager,回复了这篇点评2019年9月24日已回复
Google 翻译

Dear jordy2626, thank you for your review and feedback. It is truly unfortunate to learn about the unfavorable experience you have described following this most recent visit to premises. We are appreciative of the opportunity to further elaborate on the points raised in your review to us. We value your feedback and have already directed your comments to both the housekeeping and engineering teams onsite for further follow up and review of the concerns you have noted in these aspects of your visit. On another note, it is unfortunate to know that you felt the compensation extended by our onsite team due to your dissatisfaction with the temporary works taking place at the lobby level did not prove to be sufficient in outweighing your disappointment with this particular part of your stay. Lastly, our team has already been in contact with you both during your stay and past your departure via email to reiterate on the standard hotel policies and procedures that are being followed in the event, when a claim, such as yours has been filed. Thank you for sharing your feedback through this channel as well. Have a good day.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月6日的点评 通过移动设备发表

真的超感谢酒店和员工Maria的举动,她们会抽出一些时间与我的孩子们玩耍和做一些活动。Maria十分热情,有耐心和我的孩子一起比赛而且也教了一些很酷的瑜伽姿势让我的孩子笑得十分开心。

感谢 Nancy G
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Miroslava P,瑟夫赛德海滩大酒店 的 Manager,回复了这篇点评2019年7月8日已回复
Google 翻译

Dear Miamisunsets, it has been a true pleasure to have you and your family at the Grand Beach Hotel Surfside recently. At our establishment, it is our top priority to deliver a stay above and beyond expectations to each and every one of our valued hotel guests. We are, thus, honored to learn about the wonderful time you have enjoyed during the rooftop yoga class with Maria onsite. Your lovely remarks are very much appreciated and will certainly be passed along to the hard working teams at the hotel, who are looking forward to serving you again in the future.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月27日的点评 通过移动设备发表

阿里安娜是一位优秀的瑜伽教练,她在屋顶上给我们上课,她的姿势十分美丽。做瑜伽使我感到精神焕发,阿里安娜人很好,当做到那些很难的姿势时,她会帮我们调整姿势。非常感谢你,阿里安娜!

感谢 Siblingstravels
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Miroslava P,瑟夫赛德海滩大酒店 的 Manager,回复了这篇点评2019年5月28日已回复
Google 翻译

Dear Siblingstravels, we are thrilled to have been your choice of accommodation on this trip to Miami. At the Grand Beach Hotel Surfside, it is our priority to deliver our valued hotel guests an experience above and beyond expectations and we are always most honored, whenever we have managed to provide just that to one of our guests. Thank you for deciding to participate in the activity classes, which we are happy to offer at the hotel rooftop area. Your compliments towards the amazing atmosphere encountered in the duration of the class and the feeling of rejuvenation thereafter means a lot to us and the hard working instructors, who lead the classes. Your kind words will be passed onto Adrianna and the rest of the team. Thank you and we are very much looking forward to serving you again soon.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年2月27日的点评

大厅很漂亮。棕榈树的后面配有带垫子的椅子,很漂亮。沙滩上很周到地配备了沙滩椅。房间很大,很干净,很漂亮。咖啡馆也很赞。餐厅也很棒但是希望菜单能够更加多样化。客人们都比较随和,酒店工作人员的服务也很周到。唯一要吐槽的就是停车费太贵了。

与 Cancelon.com 合作收集的点评
感谢 Explorer760904
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Miroslava P,瑟夫赛德海滩大酒店 的 Manager,回复了这篇点评2019年2月28日已回复
Google 翻译

Dear Explorer760904, it has been a pleasure to serve you during your time with us at the Grand Beach Hotel Surfside. We are pleased to read that you truly enjoyed every aspect of your experience from the beautiful hotel lobby area to the clean and pretty guest room and the great restaurant we have onsite. We hope you would be happy to learn that we are currently working on a new menu for the restaurant along with a Sunday Brunch serving and a daily special, so you have plenty to look forward to in this hotel area on your return. We are further heartened that you enjoyed the friendly and attentive service we provide to our guests, as this is very important for us to pass on to the hard working teams at the Grand Beach Hotel Surfside. We are excited to mention your fabulous review with the entire team and are very much looking forward to having you with us again in the future.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年2月8日的点评 通过移动设备发表

从迈阿密标准,效仿者及轻松的氛围三个角度来看,对这里的评价有些夸大其词了。某些工作人员在服务时并不以游客为中心,但整体还行,10分给5分。如果你是冲着海滩来的,那么酒店的位置很不错,附近有购物的地方和餐馆。但去酒店以外的地方需要使用其他交通工具。

感谢 Fernando T
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Miroslava P,瑟夫赛德海滩大酒店 的 Manager,回复了这篇点评2019年2月11日已回复
Google 翻译

Dear fernandoumo, thank you for your review; we appreciate it when our guests take the time to share both their good and not so good impressions from our property. We are glad you enjoyed our hotel’s relaxed atmosphere and beachfront location allowing for a direct access to the beach from hotel premises and close proximity to local shopping and dining. Your feedback and recommendations on how we could further improve staff service are very much appreciated and will certainly be reviewed, as we continue to look for ways to further enhance the guest experience onsite. Thank you. It will be our pleasure to welcome you back soon for another joyful visit.

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