- 1 (844) 631-0595
Dear gourmetheidi, thank you for taking to time to let us know about your recent stay with us at the Grand Beach Hotel Surfside. We are really pleased that we were able to take good care of you and deliver you the satisfying, five-star experience you deserve. It has been our pleasure to read through your summing up of all the hotel aspects you enjoyed- from your beautiful suite, through the great service, to the delicious breakfast buffet, excellent beach area, and good value. We appreciate you alerting us of your experience at the front desk, thus giving us the chance to further improve the level of service in this hotel area and provide you with an even better stay next time you decide to join us.
我选择在这家酒店举办活动是我的错，他们从来没有让我知道餐馆关闭了。房间在修理，发出噪音，使得白天不可能工作和休息。在我们抱怨了许多之后，酒店经理提出了一个可笑的建议。再也不会来了! ! ! !这里灰尘无处不在!我的鼻子疼死了!
Dear Cristina V, allow us to begin by thanking you for choosing us as your accommodation for an event in the Miami area. We greatly value the time you have taken to alert us of your dissatisfaction with certain aspects of this visit to premises. Your comments and concerns were immediately forwarded to the attention of the respective management teams at the hotel and it is our understanding that you have been in touch with them to further discuss your experience and the possible actions we could take to better accommodate your needs during this visit. We would like to take advantage of this opportunity to once again apologize for any inconvenience you may have been caused. Should there be anything else we could be of assistance with at this time, please do not hesitate to contact your group manager directly. Thank you and we very much hope that our team’s efforts to be of help during your stay managed to at least partially outweigh your disappointment and concerns. Have a good day.
Dear jordy2626, thank you for your review and feedback. It is truly unfortunate to learn about the unfavorable experience you have described following this most recent visit to premises. We are appreciative of the opportunity to further elaborate on the points raised in your review to us. We value your feedback and have already directed your comments to both the housekeeping and engineering teams onsite for further follow up and review of the concerns you have noted in these aspects of your visit. On another note, it is unfortunate to know that you felt the compensation extended by our onsite team due to your dissatisfaction with the temporary works taking place at the lobby level did not prove to be sufficient in outweighing your disappointment with this particular part of your stay. Lastly, our team has already been in contact with you both during your stay and past your departure via email to reiterate on the standard hotel policies and procedures that are being followed in the event, when a claim, such as yours has been filed. Thank you for sharing your feedback through this channel as well. Have a good day.
Dear Miamisunsets, it has been a true pleasure to have you and your family at the Grand Beach Hotel Surfside recently. At our establishment, it is our top priority to deliver a stay above and beyond expectations to each and every one of our valued hotel guests. We are, thus, honored to learn about the wonderful time you have enjoyed during the rooftop yoga class with Maria onsite. Your lovely remarks are very much appreciated and will certainly be passed along to the hard working teams at the hotel, who are looking forward to serving you again in the future.
Dear Siblingstravels, we are thrilled to have been your choice of accommodation on this trip to Miami. At the Grand Beach Hotel Surfside, it is our priority to deliver our valued hotel guests an experience above and beyond expectations and we are always most honored, whenever we have managed to provide just that to one of our guests. Thank you for deciding to participate in the activity classes, which we are happy to offer at the hotel rooftop area. Your compliments towards the amazing atmosphere encountered in the duration of the class and the feeling of rejuvenation thereafter means a lot to us and the hard working instructors, who lead the classes. Your kind words will be passed onto Adrianna and the rest of the team. Thank you and we are very much looking forward to serving you again soon.
Dear Explorer760904, it has been a pleasure to serve you during your time with us at the Grand Beach Hotel Surfside. We are pleased to read that you truly enjoyed every aspect of your experience from the beautiful hotel lobby area to the clean and pretty guest room and the great restaurant we have onsite. We hope you would be happy to learn that we are currently working on a new menu for the restaurant along with a Sunday Brunch serving and a daily special, so you have plenty to look forward to in this hotel area on your return. We are further heartened that you enjoyed the friendly and attentive service we provide to our guests, as this is very important for us to pass on to the hard working teams at the Grand Beach Hotel Surfside. We are excited to mention your fabulous review with the entire team and are very much looking forward to having you with us again in the future.
Dear fernandoumo, thank you for your review; we appreciate it when our guests take the time to share both their good and not so good impressions from our property. We are glad you enjoyed our hotel’s relaxed atmosphere and beachfront location allowing for a direct access to the beach from hotel premises and close proximity to local shopping and dining. Your feedback and recommendations on how we could further improve staff service are very much appreciated and will certainly be reviewed, as we continue to look for ways to further enhance the guest experience onsite. Thank you. It will be our pleasure to welcome you back soon for another joyful visit.