Dear Russ,
Thank you for being our guest. I certainly apologize for the issue with the pool heater. Our goal is always to have every amenity the hotel offers functioning perfectly. I promise that the pool temperature is as important to us as it is to you. Any delay would have been the due to the availability of parts.
Please contact me in advance of your next trip. I will be happy to make a special offer and would love the opportunity to regain your confidence.
Wishing you safe & happy travels,
George Sandona, General Manager