Thank you for taking the time to share your feedback with us. We are disappointed to know that your stay did not meet your expectations. We are going to pass your feedback to our managers. Please accept our apologies and visit us soon.
We are thrilled to hear about your pleasant experience at our property and glad to know you were able to enjoy the amenities. We would like to extend an apology for the delays the lift might have caused you. Thank you very much for your kind review and please let us know if we could assist you with any current or future reservations.
Thank you for the great review. I'm really happy to know that you and your family had a great time at our hotel. I have to agree with you about our location. We are located near most of the main attractions in Chicago and we offer so many options for transportation. Thank you again for your time and the positive comments.
谁知道休伦湖上的汉普顿酒店(Hampton Inn)与霍姆伍德套房(Homewood Suites)共享空间呢?我一直没注意...这不是要紧的。我们住进了汉普顿旅馆。房间是够用的，但黑暗和拥挤的超大办公桌椅子，阻碍了道路。在房间里只觉得有点难受和疲惫。我给楼下打了个电话，想看看能不能换房，结果被告知所有的房间都是一样的，明亮的大房间和视野开阔的房间都留给了霍姆伍德的客人。哦。好的。霍姆伍德比汉普顿级别高的消息到处都是。他们甚至有两个完全分开的地方吃早餐。一个为霍姆伍德的客人提供热早餐，一个为汉普顿的客人提供欧式早餐。严肃说! !我们感觉不爽。别让我们丢脸了。
Thank you for staying with us and give us your feedback. I am so sorry about the misinformation, on each floor we have both Homewood and Hampton rooms, so as far as views go, both hotel have the same views. Homewood Suites are all suites so they are definitely more spacious than Hampton but their room rates are higher compared to Hampton. We do have different breakfast areas for Homewood and Hampton, the reason for that is Homewood guests have an evening social where they need a room key to get access to, but Hampton has 24/7 hot coffee whereas Homewood only has it during breakfast. I am sorry, you felt like you were getting something less, but I assure you all our Hampton amenities are similar to all other Hampton.
Thank you for staying with us and giving us your feedback. Breakfast selection is liked by many of our guests, the guest favorite is fresh cut fruit. I am very sorry about the noise from the demonstration, and the elevators delays. We do run the service elevators during busy times to assist guest faster, hope you were able to ride that elevator. Again, thank you for taking the time and sharing your experience with us. We appreciate it.