这是我们第二次来BW Grant Park Hotel住，两次都住得很开心。这里的服务员很好，房间干净卫生，酒店附近有很多餐厅和酒吧。不过对于我们来说，最重要的就是去Northerly Island的Huntington Bank Pavilion很方便。我们一定会再来这个酒店住。
Thank you for your loyalty and your kind comments about our hotel. We always appreciate hearing that we've done well and definitely take pride in our excellent service, amenities and care for our hotel.
We can't wait to have you back with us.
Thank you for your review. I am very sorry that we did not exceed your expectations. We do not have refrigerators in our standard rooms but all of our suites carry a microwave and a refrigerator.
I hope you will give us another opportunity to prove ourselves with the exceptional service we are known for.
We are glad you found our staff caring. Your compliments will be shared with the entire crew. Yes our location is priceless. Next time your travels bring you to the area we would love to have you back as our guest. Thank you for taking the time to review our hotel.
Thank you for bringing it to our attention, your concerns on the parking fees. Please accept my apologies for the incorrect information provided to you. Our overnight parking fee is $ 52, which is very competitive in keeping with other hotels in the area. Our parking fee does include In and Out privilege with no additional charges.
We do have packages that include Parking, Breakfast and other Discounts. I have addressed your concerns with our Reservations Department in an effort to avoid a repetition.
I hope you give us another opportunity to prove ourselves. Please feel free to contact me direct for any future reservations at our hotel.
Thank you for the review. We are glad you had the opportunity to experience our quick check-in and check-out process. We know how important time is to our guest, so we do our best to get them in quickly to their room and a quick check-out on their way out. So sorry to hear that your phone did not work.
We appreciate your business and look forward to seeing you again.
Thank you for choosing us for your family trip. We are glad you got to experience the delicious food in our Restaurant. Our crew always makes it a point to make sure all our guests feel at home.
Barbara and Jason does remember you and the adorable baby. Please come back and see us.