We appreciate your feedback regarding your recent stay and disappointed to hear that it was anything less than perfect. I apologize that it was not properly communicated to you, however we do, indeed, supply guests with coffee makers in their guestrooms. To ensure that each coffee maker is cleaned and maintained properly and regularly, coffee makers are made available upon request. A coffee station is also present each morning, until 11am, in the Living Room on our main level.
We also offer several varying room types on our property that range from our smallest, "Cozy", room type to extremely large suites. Having been built in the late 1920's, our unique and historic structure does cause some variance between rooms. That being said, a few of our rooms are a bit cozier than others. I'm truly sorry for any discomfort your guestroom may have caused you.
I hope that on your next trip to downtown Chicago you'll give us an opportunity to make a more pleasing impression. If, by chance, you do return in the near future, please feel free to reach out to me, the property's W Insider, directly. I'll do my best to amplify your time here and aid you in selecting a room type that better suits your style.