我只是想定一个客房服务，但是芝加哥希尔顿酒店两次让我失望了。基本上来说，我房间里的平板电脑坏了，所以我试着打电话叫客房服务，但他们坚持让我用平板电脑预订服务。结果我饿坏了，运气也糟透了。酒店还行，但是工作人员很差劲。
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Charles M
密歇根Union City芝加哥希尔顿酒店的点评
2016年9月9日点评
与 Hilton Hotels & Resorts 合作收集的点评
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com查看原文
Kathy H，芝加哥希尔顿酒店 的 Manager，回复了这篇点评
回复时间：2016年9月10日
Dear Valued Guest,
Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, staff, and excellent location. I was pleased to hear you enjoyed your stay. It’s always good to hear we are meeting the expectations our guests come to expect and deserve.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.
Sincerely,
Kathy Heneghan
Hotel Manager
Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, staff, and excellent location. I was pleased to hear you enjoyed your stay. It’s always good to hear we are meeting the expectations our guests come to expect and deserve.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.
Sincerely,
Kathy Heneghan
Hotel Manager
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
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点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Maddy P
马萨诸塞波士顿
84
询问关于 芝加哥希尔顿酒店 的问题
感谢 Maddy P
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
BrianMarchi，芝加哥希尔顿酒店 的 Manager，回复了这篇点评2019年10月17日已回复
Dear Valued Guest,
Thank you for the review of your recent stay with us.I would like to extend my genuine apology, as this is not our service standard of excellence. This review has been shared with our Food and Beverage team for corrective action, so we can ensure that in the future this is not a recurring issue.
We are regretful of the negative impact this experience has left you with and would like to have the opportunity to address your concerns. In this regard, may we request you to please contact our Food and Beverage Manager at 312-922-4400 at your earliest convenience.
We look forward to hearing from you.
Sincerely,
Brian Marchi
Hotel Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
geyerba
伊利诺伊州皮奥里亚
9663
通过移动设备发表 
在这里参加一个会议，我觉得酒店一般般。房间里的浴室狭小且平庸。当我进入客房时，没有灯可以打开，我不得不绕到一盏台灯前。没有房间景观，恒温器设置在66华氏度，墙纸和被子都有洞。最后也没留下什么好印象。
询问关于 芝加哥希尔顿酒店 的问题
感谢 geyerba
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
BrianMarchi，芝加哥希尔顿酒店 的 Manager，回复了这篇点评2019年10月1日已回复
Dear Valued Guest,
Thank you for your review of your past stay with us. Please accept our most sincere apologies for the discomfort you experienced with our accommodations. Please know that this is not the normal high standard of accommodation that we provide. I wish you could have let us know while you were staying with us, so we could have had the opportunity to address your issue and move you to another room to your satisfaction.
I am regretful of your unfortunate experience and would like our team to have the opportunity to discuss this issue in detail with you. In this regard, may I request you to please contact our Front Office Managers at 312-922-4400 at your earliest convenience.
We look forward to hearing from you.
Sincerely,
Brian Marchi
Hotel Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
cask3ts
罗德岛普罗维登斯
103
通过移动设备发表 
我们周末在希尔顿酒店住了两天。我花了不到100美元就把我的房间升级了，而且还能住在顶楼。游泳池很好，这不是像万豪酒店那样的出于恭维的评论。员工很热情，床非常舒服。这里的氛围美好、放松。房间能容纳三个大人和两个孩子。酒店就在市中心，唯一不太好的一点是，淋浴的下水道的地势不是低的。
询问关于 芝加哥希尔顿酒店 的问题
感谢 cask3ts
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
BrianMarchi，芝加哥希尔顿酒店 的 Manager，回复了这篇点评2019年9月16日已回复
Dear Valued Guest,
Thank you for the review and 5 star rating of your stay at the Hilton Chicago! It was a pleasure to read your amazing review and we are delighted to know how much you enjoyed your stay.
I do apologize about the shower drain and will take your comments to our team to ensure that in the future this is not a recurring issue.
We hope to have the opportunity of welcoming you back so you can enjoy the 5 star service again!
Sincerely,
Brian Marchi
Hotel Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Benz98122
加利福尼亚Atherton
5888
这家酒店位于密歇根大道上，靠近范布伦街车站和千禧公园。附近有几家餐馆和咖啡馆。这家酒店历史悠久，但设施陈旧。大堂前台分为结帐处、入住登记处、问询处和会员专用通道。前台通常排着长队。我预订的房间是双人套房。房间里的设施都没什么特别的，只是床单和床上用品都是旧的、脏的、有洞的。电视机有点故障，几名工作人员试图帮忙，但电视机状况依然不佳。健身房里有一个大型的跑道，还有举重和有氧运动器械，看起来都过时了，不过还算实用。健身房的毛巾也有污渍和洞。在8楼健身房旁边的同一层，还有一个游泳池。对于会员们来说，早餐的优惠似乎很复杂。他们仍然使用纸质优惠券，只有钻石级别会员的早餐优惠券价值20美元。黄金会员可获得每人每天10美元的餐饮积分，可用于早餐。如果您使用了信用卡，您应该在结账时再次检查发票，因为我们过程中出了点岔子。电梯因机械故障而坏了好几次，如果你待在行政楼层或套房里，你可能要有的累了。电梯分为三部，对于低中高楼层。考虑到价格不算昂贵，而且地理位置也很好，我还是会推荐你选择这家独特的酒店，虽然它显然不符合希尔顿标准。
询问关于 芝加哥希尔顿酒店 的问题
感谢 Benz98122
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
BrianMarchi，芝加哥希尔顿酒店 的 Manager，回复了这篇点评2019年9月11日已回复
Dear Valued Guest,
Thank you for taking the time to share your comments about your past stay with us. Please accept our most sincere apologies for not meeting or exceeding your expectations. We value your feedback as it gives us the opportunity to assess and improve our services and products where applicable.
Your detailed comments have been shared with our management team, in the appropriate departments, so that we have an opportunity to follow-up and address with our team members. It is a priority for us to prevent similar occurrences in the future.
We are regretful of your unfortunate experience and would like to have the opportunity to discuss your concerns further. In this regard may I request you to please contact our Front Office Managers at 312-922-4400 at your earliest convenience.
We hope that you will consider staying with us again, the next time you visit Chicago!
Sincerely,
Brian Marchi
Hotel Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Warndown
1
通过移动设备发表 
这是一家非常赞的酒店！服务员特别友好，在我们办理入住手续时递给我们瓶装水！酒店整体很干净，房间非常安静！礼品店里有好多明信片和邮票！
询问关于 芝加哥希尔顿酒店 的问题
感谢 Warndown
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
BrianMarchi，芝加哥希尔顿酒店 的 Manager，回复了这篇点评2019年9月9日已回复
Dear Valued Guest,
Thank you for the review of your past stay with us. It was a pleasure to receive your positive scores in our overall service and accommodations. It is always great to know we are meeting our guest's expectations.
We look forward to welcoming you back and serve you in the true spirit of hospitality for which Hilton hotels are known.
Sincerely,
Brian Marchi
Hotel Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Daydream63934667691
11
对于第一次到芝加哥的游客来说，位置极为合适。没发现虫子的痕迹，但有积尘…到处都是！客房部需要改进客人离、住之间的清洁工作，因为我必须自己清理落在浴室里的杂物。
与 Hilton Hotels & Resorts 合作收集的点评
询问关于 芝加哥希尔顿酒店 的问题
感谢 Daydream63934667691
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
BrianMarchi，芝加哥希尔顿酒店 的 Front Office Manager，回复了这篇点评2019年7月7日已回复
Dear Valued Guest,
Thank you for taking the time to share your comments concerning your stay at the Hilton Chicago. Excellent service is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. We appreciate your positive scores in relation to our overall accommodations. However, it is clear we have work to do as the cleanliness of your room was not up to the Hilton standard.We will definitely pass your feedback along to our team.
We look forward to serving you for many more years in the true spirit of hospitality for which Hilton Hotels are known.
Sincerely,
Brian Marchi
Hotel Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。