我们不支持您使用的这种浏览器。TripAdvisor网站可能不能正常显示。我们支持以下浏览器:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
附近酒店
点评 (1,076)
筛选点评
1,077 条结果
旅行者评分
423
344
171
82
57
旅行者类型
时节
语言所有语言
更多语言
旅行者评分
423
344
171
82
57
查看来自旅行者的评论:
已选筛选条件
筛选条件
正在更新结果...
1 - 6 条点评,共 1,077 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月31日的点评

我们最近在这家酒店举行了婚礼!地毯很旧,婚礼用的椅子很恶心(污迹斑斑而且有坏的),来宾等待期间播放的音乐有卡顿(尽管早晨跟我们说这个问题可以解决),由于婚礼要举行两晚,一间男洗手间(晚上婚礼进行到一半卫生纸用没了)显然不够用,婚礼过程中没有酒保为我们服务,结果我们只能自助!卧室很旧而且是米黄色的!哈特雷庄园酒店真心不够好!绝对不推荐!不过这里的水疗还不错!酒店员工很好,非常热情,待人接客很贴心,食物也很好吃!婚礼结束后在新的水疗中心度过的新婚之日倒是让人很开心!

感谢 Ghjkiytd
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
generalmanager_HMH,经典英国哈特雷庄园酒店 的 General Manager,回复了这篇点评2019年6月10日已回复
Google 翻译

Thank you for your review of Hatherley Manor , the main building obviously is not new though we do try to keep it at the best possible standards it will suffer from wear and tear due to its age and due to it being in constant use , I note your concern re the chairs these were put out by our night staff and were changed by the day team who complete all the checks prior to the space being let which should have been explained to the ladies who came down in the morning to set things in the room. in regards to the toilets we do have frequent checks in place but obviously items can run out and these were replaced as soon as advised ,likewise with the bar your server did temporarily leave the bar to get some more stock whilst it was quiet, i hope you enjoyed the free drinks however please be mindful that we do have CCTV in all our bars and that this could be regarded as theft so I would not suggest that other guests found in this situation do the same !!. On a positive note we are pleased that you enjoyed the lovely new spa and that you found the staff and the food amazing kind regards Stephen

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月5日的点评 通过移动设备发表

优点与缺点并存……就是这家酒店!我们在往南旅行的途中,在这里暂住了一晚。这家酒店很漂亮,但我们只能预订经典的房间了,而且为了能住上还不得不支付每人每晚25英镑的价格……在我看来这太贵了,我猜他们是投资了300万英镑之后必须要用一些方法把成本赚回来吧。网站上声称这是一家4星的酒店,但它绝对不是。遗憾的是,酒店对细节的关注不够,而且这个地方让人感觉很陈旧。花了50英镑体验了这里的娱乐设施后,我很失望。我连人字拖都没能拿到,因为他们用光了。我们的经典房间很过时,没有保险箱,没有冰箱,看到的是屋顶的景观,设备破旧不堪,电视比我的电脑显示器还小……短暂住一下还行,但我们是不会再回来住的。

感谢 wilkins77
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
generalmanager_HMH,经典英国哈特雷庄园酒店 的 General Manager,回复了这篇点评2019年5月7日已回复
Google 翻译

dear Wilkins 77

Thanks for your review i am sorry that on THIS occasion you did not get the experience that you wanted, the spa is a chargeable facility and in our opinion offers a value for money experience , not hotel guests can only access it by booking spa days that cost upwards of £100 per person ( these do include a treatment or two) so we believe the £25 fee offering use of the facility over 24 hours to be reasonable .
I take on board your view on the standard rooms and we are working on refurbishing these within the next 12 months, these are currently reasonably priced to reflect this.
I hope you had time to try out our restaurant where the food is getting really good reviews at the moment

kind regards
Stephen

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月2日的点评

我们在这里休息了2晚,带Spa的,真的是太棒了。食物非常出色而且还很大份。可选的葡萄酒和鸡尾酒都不错。Spa真的是太出色了!还有设有室外休息区。按摩的很舒服,技师的手法也非常专业。我认为唯一需要改进的是卧室,而且酒店没有告知我们这里可以带宠物狗。

感谢 Abha A
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
generalmanager_HMH,经典英国哈特雷庄园酒店 的 General Manager,回复了这篇点评2019年5月7日已回复
Google 翻译

Hi Abha

Thanks for your review we are so pleased that you enjoyed the facilities in the spa and the food and beverage in our restaurant , we have been working hard on improving these over the past few months .

In relation to the rooms we are starting a programme on our classic rooms over the next twelve months but do also currently have some exceptional rooms like The Swallows, room 232 the deluxe, our new bedroom suite over the spa and our many other feature superior rooms, I would recommend all guests review these before booking.

In regards to being dog friendly then I would unashamedly say yes we are, we are a countryside hotel and pets do generally go hand in hand, that said we don’t allow dogs in our restaurant (with exception of guide dogs naturally)

kind regards
Stephen

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年2月9日的点评 通过移动设备发表

我们在这里度过了一个晚上,为慈善事业筹款,我对这家酒店所有的体验和感受主要来自于酒店的食物、设施和服务。考虑到他们是为一个大型活动提供后勤服务,食物还是令人满意的。服务一点都不好。脾气暴躁的工作人员竟然想拿自来水给我们喝,上菜的时候把主菜很随便的放在我面前。女厕所也不太好。

感谢 Jencheltenham
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
generalmanager_HMH,经典英国哈特雷庄园酒店 的 General Manager,回复了这篇点评2019年2月11日已回复
Google 翻译

dear Jen

thank you for your review and pictures we will discuss within the team your views on the staff as grumpy most certainly isnt what we would expect any of the team to be

kind regards

Stephen

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年1月17日的点评 通过移动设备发表

不错的地方,非常好的地理位置,工作人员非常友好和乐于助人。我们住的是行政房,发现它很小,房间干净整洁。 最好的部分是水疗中心,绝对令人惊叹。我们使用了所有的水疗,发现它非常放松。早餐非常好,你可以吃欧式早餐或英式早餐,两者都非常好。我只能说要个大点的房间。

感谢 844hanifg
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年12月11日的点评 通过移动设备发表

参观水疗中心是我女儿生日庆祝的开始,友好的欢迎和极其宁静的设施迎接着我们。我女儿升级到她喜欢的55分钟豪华面部和背部按摩。唯一阻止我给其评优秀的原因是,把我的按摩疗程混在一起,要求做面部按摩和预约了背部按摩,感觉疗程被缩短了,治疗师在整个治疗过程中谈论产品,所以有点难以放松。在酒店餐厅享受周到的服务和美餐是结束夜晚的好方法。推荐这家酒店,并再来这里。

感谢 90CathyMac
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
查看更多点评