Thank you for your comments. We strive to keep our room rates and parking costs competitive with all the full-service properties in the downtown area, and it's important to us that we provide value with very high quality service. I’m sorry that we fell short for you, and will use your review as a training opportunity. I hope you will give us a chance to regain your confidence one day.
这家店的员工才是我入住这里的真正原因。非常专业，友好，总是面带微笑，乐于助人。我发现房间和公共区域非常干净舒适。我没有在Shula's用餐所以不能作出评价。然而，我参加的会议所提供的食物相当不错。一个控诉：浴室非常小。我独自一人，几乎动弹不得。如果有两个人，那是不可能的。房间里有一个小冰箱，但没有微波炉。此外, 不要计划在星期日晚上看权利的游戏, 因为这家酒店没有HBO电视网。市中心、会议中心、卢卡斯石油球场等地交通便利。如果我回到印第安纳波利斯，我会再次入住。
Thank you for taking the time to share your thoughts about your recent experience. The feedback you’ve provided regarding room readiness and request timeliness is very valuable to us in identifying and acting upon areas in need of improvement. I am so sorry that you had to wait for both your room and a rollaway bed. We understand and appreciate that our guests are depending on us to provide a refreshing and relaxing stay away from home, and we regret to know that we failed to deliver that this time. I have also spoken to our housekeeping team about your minibar to ensure that incidents like this do not occur going forward. It is my hope that we can have a second chance to make this up to you the next time you return to Indianapolis.
Thank you for sharing your thoughts and for letting us know that you enjoyed your experience with us. We're so happy to hear that you were able to enjoy our wonderful downtown location, along with the comforts that you expect from a Westin. We hope to welcome you back the next time you visit our beautiful city so we can provide you with an even more positive experience!