Dear Kris L,
First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Paducah.
Dear Jamey T,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness.
However, we’re sorry we fell below your expectation regarding the amenities. We will look into this concerns. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.
Thank you for your review!
We are very pleased that we were able to provide you with a comfortable place to stay while you were in Paducah!
I apreciate your feedback regarding the elevator. I am happy to report that it is serviced regularly, and is safe, as your safety and comfort are our top concerns!
If you find yourself in Paducah in the future, I hope that we will once again be able to meet your lodging needs!
Yours In Hospitality,