Thank you for choosing the Juniper Hill Inn. Thank you as well for taking the time to share your thoughts on tripadvisor.com. We appreciate comments from all sources as we use this feedback to help us evaluate and improve our product and service.
I was glad to read that you thought the hotel was excellent. I was surprised to read that you thought the Wi-Fi was slow.
We provide complimentary wireless Internet access throughout the hotel including in all our guest rooms. We realize how important this amenity is to our guests. As such, we recently replaced our entire wireless network with a new enterprise grade system and doubled the number of access points available to our guests. These access points provide dual radios delivering both 5 GHz and 2.4 GHz frequencies.
It is possible that you experienced difficulty in gaining access to the Internet through your phone provider’s data network. Mobile phone (voice) and Internet (data) access can be challenging in this area, regardless of the carrier. As the two methods of Internet access (mobile data and Wi-Fi) are commonly confused, our staff will happily provide any assistance necessary should a guest experience any difficulties in connecting to our wireless network.
Please feel free to contact me with any additional questions or comments you may have. We know that you have many choices within the Ogunquit area, and we hope this experience will not prevent you from staying with us in the future. Thank you again for choosing the Juniper Hill Inn.
Hotel General Manager
Thank you for choosing the Juniper Hill Inn. Thank you as well for taking the time to share your thoughts on tripadvisor.com. We appreciate all comments. They help us to approach our business from the Guest point of view.
I was disappointed to read that you were unhappy with your breakfast experience and that you felt our hotel needed updating. On behalf of the entire team at the Juniper Hill Inn, I apologize for any part of your stay that fell short of your expectations.
We offer an expanded complimentary continental breakfast. Many lodging establishment’s continental breakfasts consist of baked goods, jam, fruit, and coffee. Our expanded offer includes freshly baked muffins from a local bakery, multiple bread and bagel choices, butter, cream cheese and peanut butter, an assortment of jellies, assorted instant oatmeal and cereals, assorted yogurt, fresh fruit, milk, hot cocoa, and an assortment of coffees, teas and juices. We also provide a toaster and complimentary newspapers in our breakfast area.
Most of our guests find our offering to be just the right amount of food as they embark on their day. For others who prefer a cooked to order breakfast, we offer our bed and breakfast plan. Available with a small fee added to your room rate, guests may enjoy a full breakfast at Raspberri’s Restaurant (located in our sister property the Gorges Grant Hotel ¼ mile north of our location). Raspberri’s offers a complete menu including a variety of omelets, pancakes and timeless guest favorites such as Belgian waffles their famous granola parfait!
Providing our guests with modern, comfortable and high-quality accommodations is also of the utmost importance to us. We continually make improvements to our product with that thought in mind. We understand that décor and amenities are subjective and of varied importance to each guest. As such, we offer a wide range of rooms, with varying designs and conveniences, intended to accommodate an abundance of needs and tastes.
I encourage you to contact me with any suggestions or comments you may have. It would be helpful to us to know what updates you recommend, or to learn of any amenities that you prefer which we did not offer. We know that you have many choices within the Ogunquit area, and we hope this experience will not prevent you from staying with us in the future. Thank you again for choosing the Juniper Hill Inn.
Hotel General Manager