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附近酒店
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1 - 6 条点评,共 111 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年7月24日的点评

我们在这里住了两个晚上,作为公共汽车旅行的一部分。酒店员工的服务是不够到位的。在要求额外的毛巾时,他们从未有过干净的毛巾。说他们会把他们带到房间里,但从来没有。外面是97度,把我们的饮料放在冰箱里,几小时后才发现它没有打开。房间没有问题,但地毯上布满灰尘。当我们去吃东西的时候,早餐条已经没有了,看起来他们重新进货有麻烦。我们不得不从公共汽车上取下自己的行李,因为他们不想完成这项服务。这是旅游公司支付的一项服务。我希望他们能得到退款。我永远不会推荐你住在这里。

感谢 amywX5694WV
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Sarah L,Comfort Inn at Joint Base Andrews 的 Manager,回复了这篇点评2017年7月26日已回复
Google 翻译

Dear Amy; On behalf of the Comfort Inn Joint Andrews, I hope you can accept my sincere apologies for the experience you had and inconvenience it may have caused.
I've contacted the tour company with an apology but wanted to thank you for bringing this to my attention and truly apologize personally to you. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced. We've addressed the cleanliness with housekeeping, service with the front desk and implementing some changes right away based on your review. We spoke with the breakfast attendant and she assured us that everything was restocked quickly in the hospitality room where the group was having breakfast.

We value your business and hope to welcome you back and retain you as a customer for many years to come. Please always share your feedback with us; this is how we keep learning and improving. I am very confident that the next visit we receive from you will be that of appreciation with no errors in service.

Thank you,
Schlema G.
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年6月22日的点评

我在这附近参加宴会,住在这里。我很迟来,最后需要等一阵子才可以入住。房间很干净很大。有免费早餐,但这次入住早餐不是很好吃(食物煮的过熟了)。

感谢 37travelman
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Sarah L,Comfort Inn at Joint Base Andrews 的 Manager,回复了这篇点评2017年6月23日已回复
Google 翻译

Dear 37travelman; We appreciate your business, thank you for sharing your trip with us. We would like to apologize for the longer than usual wait to be checked in, and the breakfast wasn't as fresh as we strive to provide. We will review this further with the staff to ensure and continue to work on this so it doesn't happen again. We are pleased to hear the spacious, clean guestroom met your expectations well. We hope that you consider a future stay.

Thank you,
Sarah L.
E-Commerce Manager

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2017年4月7日的点评 通过移动设备发表

这里有漂亮的房间,友好的工作人员和不错的早餐。但是我的预定被搞砸了。之前他们答应给一间大床房,因为我的妻子也会来,我们还有一只比熊犬。当时没有问题,当我们到的时候就要我们加钱了。如果不是这里的地理位置和不错的工作人员我就不住了。我还要再说一遍,最好预定,这里经常爆满。

感谢 Kevprichard
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Sarah L,Comfort Inn at Joint Base Andrews 的 Manager,回复了这篇点评2017年4月10日已回复
Google 翻译

Dear Kevprichard; Thank you for selecting our hotel as your place to stay. We are pleased to hear the location and friendly staff met your expectations. We are sorry that the guestroom type selected at reservation was not available upon arrival. Every effort is made to ensure our guests requests are met, but with our ever changing inventory we cannot always guarantee that type will be available the day of. We are sorry that you ended up with what you did not request. We highly recommend making a reservation though, that guarantees a room and definitely make note again that your preference is a single bed and two people staying, we will do our best to ensure this request is met.

We look forward to welcoming you again soon and thank you again for your review.

Sincerely,
Sarah L.
E-Commerce Manager

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2017年3月18日的点评 通过移动设备发表

这是酒店住宿应该的样子!办理入住非常礼貌和专业。我所有的问题都迅速得到了答复。房间一尘不染,两张床都散发着清新的气味。房间的温度在正常温度下是舒适的。大厅里没有吵闹声。免费的早餐。靠近杂货店和沃尔玛和凯马特。如果你在外地,需要一个舒适的酒店房间,来节省预算,那么应该首先来这里!不需要去医院附近的房间。外表好看的东西在里面并不总是好的。但这家酒店内外都很好。有一个很棒的住宿和非常安静的休息!

1  感谢 Mi B
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Sarah L,Comfort Inn at Joint Base Andrews 的 Manager,回复了这篇点评2017年3月20日已回复
Google 翻译

Dear MlB:

Thank you for taking the time to review our hotel! It is great to hear that you had a first class stay with us and found the location, comfortable fresh guestroom and great customer service all exceeded your expectations. We appreciate the wonderful feedback.

We hope you will come back and visit us soon!

Warm regards,
Sarah L.
E-Commerce Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年2月7日的点评

我为我女儿在这里做了预订,但是她又找到了一个离她要去的地方更近,更便宜的地方。当我想要取消预订的时候,他们告诉我说,我退不回一分钱来。我是个退伍老兵,我觉得这很不公平。我可以理解你扣除我第一晚的房费,但是其他3晚的房费也不退,这实在不合理。我绝对不会再预订这家酒店了!

感谢 Teresa S
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Sarah L,Comfort Inn at Joint Base Andrews 的 Manager,回复了这篇点评2017年2月9日已回复
Google 翻译

Dear Teresa; I am sorry to hear you had this experience and you were unable to cancel the reservation for your family member. We thank you for your service and rest assured the reason you were not issued a refund is not at all related to your Veteran status, the reason is we believe this was a pre-paid reservation which means it cannot be canceled or refunded. I tried to reach you through this website to discuss this further, maybe you did not see the message yet because I did not hear back from you yet. I do hope to hear from you so we can get some more details and work with you to resolve this matter as it is not the hotels intention to have you feel this way about us our services.

Thank you,
Sarah L.
E-Commerce Manager

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2017年1月6日的点评 通过移动设备发表

套房很适用。我预定了一个带有厨房的国王套房真是太好了。我的丈夫也很喜欢,他认为床太舒服了,他们在床头柜上放有USB插件,我们玩得很开心,我们是当地的但这个月打算重温。

感谢 Shakita S
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Sarah L,Comfort Inn at Joint Base Andrews 的 Manager,回复了这篇点评2017年1月9日已回复
Google 翻译

Dear Shakita; Thank you for selecting the Comfort Inn as your place to stay. We appreciate your business and happy to hear the tech friendly suite and comfortable bed exceeded your expectations. We are delighted to hear that you will return for some future stays and hope we continue to meet your expectations. Please do let us know if there is anything we can do to improve. Thank you again.

Sincerely,
Sarah L.
E-Commerce Manager

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