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.thank you for taking the time to let us know about the problems you experienced with your recent stay. I am so sorry you had so many cleanliness issues in your room. I have met with the executive housekeeper, and step will be taken to avoid these problems in the future. We are very pealed you got great sleep, and you enjoyed our service!
thank you again and I sincerely hope you can give us another opportunity to serve you in the future
Thank you so much for your 5 star review of our hotel. We are very pleased to hear you enjoyed your stay with us as always. Thank you for giving a shout out to Will and Hassan for their good company and excellent service. We will certainly be sharing this with the rest of the Team and make sure they are recognized for their work. We are glad to know our Front Desk Staff was able to take care of your needs. We apologize for the inconvenience you encountered with the room not being cleaned enough, we will certainly be discussing it with the Housekeeping Team and will take actions for improvement.
总的来说，我和未婚妻很喜欢在这里的停留。 工作人员非常友好，乐于助人。 他们帮助我们找到一个在该地区吃饭的好地方。 我们的房间没有问题，床很舒服。 我们会再次去那里，强烈推荐。
Thank you so much for your 5 star review of our hotel. We appreciate you taking the time out to share your feedback with us. We are very pleased to hear your fiance & you enjoyed your stay with us and our friendly & helpful staff were able to take care of your needs. We hope you had a good night sleep in your clean and comfortable bedrooms. Thank you for recommending us to your friends and family. Your family away from family here at Holiday Inn Gaithersburg will be waiting for your next visit with us again.
Thank you so much for your excellent 5 star review of our hotel from your recent visit. We highly appreciate you taking the time out to give us feedback & share your experience with us. Thank you for giving a shout out to our attentive staff. Our Team takes great pride in their work each and every day to ensure every guest is treated like royalty. A positive feedback is what they keep thriving for and appreciate their work being recognized as well & guest leaving happily. We apologize about the no free breakfast since we are a full service hotel; however, when making the reservation you have an option to include breakfast in your rate which covers up to 2 people in the room. We are pleased to hear you enjoyed our amenities (Microwave & Fridge) provided in our rooms. It's always good to hear that our guest had a good night sleep during their visit in our comfortable beds with comfortable pillows. We hope you will come back soon to visit us again. We will be looking forward to your next reservation with us.
Thank you so much for your review of our hotel. We really appreciate you taking the time to share your feedback with us. We apologize for the inconveniences you encountered during your stay with the A/C not working. We are pleased to hear you liked your room with the Fridge in the room. We apologize for not being recognized as an IHG Rewards Club Member with us and thank you for bringing this to our attention as this is not up to our normal standards. However, we do want you to know that we highly appreciate your loyalty as an IHG Rewards Club Member with us since 20 years and we hope to maintain this relationship for many more years to come. We hope you will give us another chance soon to serve you again in near future so we can display our true level of hospitality.
thank you for your kind words and your business! WE love our guests and I'm glad it shows! We look forward to taking care of you next time you are in Gaithersburg!