Thank you so much for your excellent 5 star review of our hotel from your recent visit. We highly appreciate you taking the time out to give us feedback & share your experience with us. Thank you for giving a shout out to our attentive staff. Our Team takes great pride in their work each and every day to ensure every guest is treated like royalty. A positive feedback is what they keep thriving for and appreciate their work being recognized as well & guest leaving happily. We apologize about the no free breakfast since we are a full service hotel; however, when making the reservation you have an option to include breakfast in your rate which covers up to 2 people in the room. We are pleased to hear you enjoyed our amenities (Microwave & Fridge) provided in our rooms. It's always good to hear that our guest had a good night sleep during their visit in our comfortable beds with comfortable pillows. We hope you will come back soon to visit us again. We will be looking forward to your next reservation with us.

Best Regards,
Jagpreet

Thank you so much for your review of our hotel. We really appreciate you taking the time to share your feedback with us. We apologize for the inconveniences you encountered during your stay with the A/C not working. We are pleased to hear you liked your room with the Fridge in the room. We apologize for not being recognized as an IHG Rewards Club Member with us and thank you for bringing this to our attention as this is not up to our normal standards. However, we do want you to know that we highly appreciate your loyalty as an IHG Rewards Club Member with us since 20 years and we hope to maintain this relationship for many more years to come. We hope you will give us another chance soon to serve you again in near future so we can display our true level of hospitality.

Best Regards,
Jagpreet Kaur

thank you for your kind words and your business! WE love our guests and I'm glad it shows! We look forward to taking care of you next time you are in Gaithersburg!