Dear Brian G,
First, thank you for your complement about our staff. Allow me to apologize on behalf of our hotel for failing to Exceed your expectations on your recent visit at our hotel. we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Dear Marcia W,
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the loud music you have mentioned. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
We are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments about the room conditions including cleanliness as a training opportunity with our housekeeping team and hope you give us another chance to prove our sincere efforts.
Thank you so much for choosing to stay with us during your recent business trip. It pleases us to see that you appreciated our clean rooms, friendly service, and convenient parking.
We're grateful that we had the opportunity to be your host and would be delighted to welcome you back soon here at Radisson Hotel Washington D.C. - Rockville.
Guest satisfaction is important to us, so we're sorry to hear you felt your stay could have been better. Please accept our apologies for any issues with the bathroom and iron as well as for any disappointment with the breakfast policy. We'll keep your comments in mind for future improvements, and we hope you'll consider staying with us again during future trips.
The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness as well as for any disappointment with the rooms and service. It is through feedback like yours that we're able to improve, and we'll pass your comments along to the appropriate staff members. Should you be in the area again, we'd appreciate the chance to offer you the high-quality accommodations we're known for.