我和我16岁的孩子在波士顿市中心住了一晚。我认为这家酒店非常干净，我可以在这里洗衣服、煮/加热食物、在附近购物（我有一辆车，但是如果你喜欢走路，只需步行15分钟就能到大购物商场）。我还知道火车站就在附近，下次我会放弃自己开车，坐出租车去火车站。夜班工作人员比早班的女服务员更加真诚（那位有点儿虚伪...)但除此之外，我真的很喜欢在这里的住宿。
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我们车子没油了，需要一个可以携带宠物的住处。Candlewood Suites酒店离我们很近，酒店等级也可以，这就非常值得我们入住。房间很棒，有冰箱，微波炉，盘子等。房间一尘不染，很安静。作为一个可携带宠物入住的房间，房间里却一点都没有“宠物”的气味。小型存储区的面积足够大，如果我们要待更长时间，还有洗衣房和健身房可供使用。工作人员很棒。如果下次我们有州外游客，我们还会将他们送到这家酒店的。
在这里住了一晚。房间（不是那么完整？）是一个非常大的套间，非常棒。空调倒是挺不错的，因为我第一次进去的时候房间里非常潮湿，房间也很闷热。房间很干净，床很舒服。毛巾种类粗糙。浴室无风扇。但它也够用了。但是我想那不是我喜欢的酒店。
Dear Scooter12309,
Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our beds and we certainly appreciate your nice rating on our service level. On the other hand, we would like to apologize for not living up to your expectations regarding our towels and bathrooms. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to all concerned departments for reference.
We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.
Sincerely,
Joel A
Case Manager
IHGService
我们看了两个房间。 第一个房间有很浓的烟味。 第二个房间的桌面很油腻; 房间里到处是面包屑和纸屑，可拉出的沙发床的床垫全是污渍，里面还有被烟烧的洞。 总结：肮脏。 让我们感到毛骨悚然 ，所以立即离开了。
Hello Susan D,
Thank you for taking the time to review our property. I’m very disappointed to hear about your dismay towards the poor cleanliness of the rooms. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details. We have sent you a private message to obtain additional information regarding your stay. We look forward to serving you again in the future.
Regards,
Tracy V.
Case Manager
IHGService
我们在住了一个晚上。这个地方就是为那些住上几天和过夜的旅客而设计的。这里的住宿条件很不错，床非常舒服，房间也很安静。这里的服务很周到，但是有点慢。电视没有遥控器，不过前台很快帮忙解决了。我注意到，这里不包括早餐，也没有咖啡和茶水供应。
Hello Ian L,
Thank you for your recent stay with one of our extended stay hotels, the Candlewood Suites Boston-Braintree, MA. It's always good to receive feedback from a guest. I am pleased that you found the room to your liking.
We pride ourselves on delivering a world-class experience to our guests. I am sorry to learn that the service was not as swift as expected. It's good to know that your concern about the remote was taken care of.
We take the confidence our guests place in us very seriously, and your feedback will be reviewed by hotel management for quality improvements.
Again, thank you for your visit and we hope to have the honor of hosting you again!
Best,
Anna B
Case Manager
IHGService
