- 1 (800) 568-8520
Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our beds and we certainly appreciate your nice rating on our service level. On the other hand, we would like to apologize for not living up to your expectations regarding our towels and bathrooms. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to all concerned departments for reference.
We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.
我们看了两个房间。 第一个房间有很浓的烟味。 第二个房间的桌面很油腻; 房间里到处是面包屑和纸屑，可拉出的沙发床的床垫全是污渍，里面还有被烟烧的洞。 总结：肮脏。 让我们感到毛骨悚然 ，所以立即离开了。
Hello Susan D,
Thank you for taking the time to review our property. I’m very disappointed to hear about your dismay towards the poor cleanliness of the rooms. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details. We have sent you a private message to obtain additional information regarding your stay. We look forward to serving you again in the future.
Hello Ian L,
Thank you for your recent stay with one of our extended stay hotels, the Candlewood Suites Boston-Braintree, MA. It's always good to receive feedback from a guest. I am pleased that you found the room to your liking.
We pride ourselves on delivering a world-class experience to our guests. I am sorry to learn that the service was not as swift as expected. It's good to know that your concern about the remote was taken care of.
We take the confidence our guests place in us very seriously, and your feedback will be reviewed by hotel management for quality improvements.
Again, thank you for your visit and we hope to have the honor of hosting you again!