My sincere and heartfelt apologies concerning the issues you encountered during your stay here at the Commons Hotel. I am disheartened to hear about your expeience. We appreciate the feedback as it is imperative to the success of our product, service and property.
I will be happy to share this with the housekeeping team so that we can give attention to the room immediately. We have a very high standard of cleanliness and I can assure you that we rarely here this about the rooms. Regarding the bedding, we often hear rave reviews about the bed and mattress but this is a great opportunity to showcase that our guest’s determine satisfaction.
I am happy to share with you that we are days away from a full renovation and those hallway carpets are certainly on our list,
Please feel free to reach out to me personally so that I may know more about the details of your stay and invite you back to the hotel on me as I would love a chance to make it right for you.
Thank you again for the candid review and I hope to hear from you.