We appreciate for giving us a chance to serve you. I greatly regret your dissatisfaction with your stay. I would like to apologize for you being told the AC has been down for three weeks, that information was incorrect. As for the maintenance issues they have been address and resolved. Sorry for any inconvenience we may have caused your family. We hope if you are in the area again, you would give us a chance to serve you and your family.
Thank you for taking the time to share with us your unfortunate experience while at our property. We certainly do apologize for any inconvenience we may have cause you and your family. We greatly regret your dissatisfaction with our facility. We take pride in our property to ensure that every guest have a safe, comfortable and clean environment. We have resolved all the issues you listed. Again, we apologize and hope you would give us a chance to serve you and your family in the future.