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thank you for taking the time to write a review about our hotel. I'm very sorry that you had an unpleasant experience at breakfast. I have addressed the situation and coached my team member in the appropriate areas. I also put your review on our board so my team could see the compliments you gave our hotel. I would like to thank you for letting me know both the positive and negative areas of your stay. This lets me know what areas need my attention. We want to make your stay as comfortable as possible. I hope you will stay with us again when in the area.
Dear guest I apologize for the issue you had. I did speak with the front desk clerk about this issue and also went over pre payments with the whole front desk team. I appreciate you giving credit where it was due and also for giving us another chance. We look forward to your next stay with us.
Thank you so much for the kind words, my guests are very important to me and my team. We do our best to make sure our guests are comfortable and enjoy their stay with us. I have 5 kiddos myself and know how difficult it can be when you have one that is sick and especially when traveling and away from home, so I am happy that we could be your home away from home and hopefully made it a little easier on your family. We look forward to making you a part of our Hampton family and look forward to your next stay with us!
房间非常干净、安静。我老公跟我从亚利桑那州开车回家，一整天都在路上。我们那天走的路程超出了我们的预计。我们一般回亚利桑那的时候都会住在密苏里州Joplin的Hampton Inn，不过这一次我们来到了莱巴嫩的Hampton Inn。这里的人都非常友好，房间非常干净，我们在这里睡得也很好。非常感谢你们，让我们在晚上能够睡得这么好。
Dear guest Thank you for giving our hotel a try when passing through. Our top priorities are Friendly Service, Clean rooms and Safe surroundings. Our guests are very important to us. We love having guests like you become part of our Hampton Family. We look forward to your next stay with us.
尼斯酒店是最新的。干净的住宿。 我有一个费率问题，经理在2天内没有回复我。 还在等待回应 如果这个问题解决了，我会再留下来
Dear guest thank you for your review. I apologize for the rate problem and hope we have taken care of any issue you had. I am very sorry for any inconvenience this caused you.
Dear Guest I am very sorry you had such a poor experience at our hotel. Our elevator going out was a very unfortunate issue for us and all our guests. Even with you paying in advance through a third party we would have gladly gotten you a refund due to the circumstances. Of course we want to keep our guest here with us so we always offer our help any way we can to make sure they are as comfortable as possible. Hampton is a great brand and is all about taking care of our guests. I apologize for the trouble and inconvenience you had and hope you will give Hampton another chance.
Dear Guest let me first say... Wow, Awesome! You have truly made each team member at this hotel smile. I shared your review with my team and it made their day to know that you had such a great experience with us. We honestly look forward to taking care of our guests and any need they might have. Guests like you make it very easy to love doing what we do. You have made the whole team feel appreciated. Thank you very much for not only taking the time to write a review about our hotel but also for your kind words. We look forward to your next stay with us.