Thank you for reviewing your stay at Marriott St. Louis Grand. We appreciate all your feedback and are delighted to read our entire staff provided exceptional service during your stay and that our convenient location was perfect for exploring all that St. Louis has to offer. We look forward to sharing your compliments with the team, and we highly appreciate your recommendation. Your review made our day, thank you again.
We apologize for the actions our front desk team displayed during your visit. These concerns are taken seriously, and we have shared your comments with our management team. Our entire staff is committed to extremely high standards, and we have taken immediate measures to ensure this is not repeated. We are grateful for the feedback, and we hope that you will give us another opportunity on your next trip to the area.
Thank you for your valued feedback. The Housekeeping team has been made aware of this issue and is working diligently to improve the guest experience. We value your loyalty to Marriott and I am deeply sorry that we did not exceed your expectations. If you would like to speak further in regards to this matter, kindly reach out to the hotel directly and ask for a manager.