Hard Rock Hotel Desaru Coast，Hard Rock Hotel Desaru Coast 的 Owner，回复了这篇点评
回复时间：2024年2月29日
Dear Max,
Welcome to the Show!
Thanks for taking the time to drop us this review! Despite the initial hiccup, I’m delighted to read that you very much enjoyed the stay with us and what we have to offer. We really appreciate your wonderful compliments for our in-room amenities as well as our people and service at the Rock Royalty® Lounge.
It was a pleasure having your family with us on this trip. We look forward to having you as part of the Hard Rock family again!
Hard Rock Hotel Desaru Coast，Hard Rock Hotel Desaru Coast 的 Owner，回复了这篇点评2023年3月12日已回复
Dear tracy_lu08,
Welcome to the Show!
Thank you for staying with Hard Rock Hotel Desaru Coast and taking the time to share about your experience, both positive and constructive.
It is disappointing to read of the instances that our Front Desk service and breakfast are below the hotel’s required standard, please accept our sincere apologies for the underwhelming experience caused. Your feedback is highly valued and has been shared with the related teams as we seek further avenues for improvement in the quality of our resort and service.
At the same time, I am very happy to hear that you enjoyed our rooms and also had a great time with us. We shall look forward to welcoming you back soon and having the opportunity to leave you with a more positive experience overall. Rock On!
Hard Rock Hotel Desaru Coast，Hard Rock Hotel Desaru Coast 的 Other，回复了这篇点评2021年4月12日已回复
Dear Juaraboylun,
Welcome to the Show!
Thanks for the lovely mention of our hotel services. We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Hotel Desaru Coast made your staycation great.
Looking forward to hosting you soon again! Rock on! 🎸
我们刚好在平安夜＆圣诞节入住，人超级多（退房时有询问柜台人员，他们表示因为刚开幕一年左右，平日也很多人）。 - 房间中规中矩，从房间阳台就可以看到部分海景！不过要去海边必须先穿过Westine Hotel的大厅，走过去大概五分钟左右，也可以直接搭免费接驳车。 海边可以免费借浴巾（Hard Rock和Westine借的摊位是分开的，记得问清楚），四点多太阳比较没这么大，但人也会比较多。 - The elephant and the butterfly餐厅的墨西哥汉堡满好吃、份量也很够！饮料普普 Sessions的早餐种类算多（西式、中式、港式、印度、马来都有），但每一种类就只有几样菜。目前疫情期间，自助餐全都由厨师直接装盘，所以也没得选（例如西式的，一盘直接有炒蛋、热狗、马铃薯球）。 GMT+8晚上有live band（20:30~23:15），气氛很棒，很多人但位子不多！ - 这次入住有观察到不管是餐厅、健身房、柜台，饭店人员的防疫工作做得相当确实。 健身房会管制人数＆使用时间，每个人用完器材，工作人员也会马上消毒。 餐厅的部分有观察到客人取餐时未戴口罩，马上有饭店人员上前提醒。 柜台则是服务完一组客人，就会马上消毒台面！很棒！！ - Hard Rock Shop基本上都卖衣服，发现很多旅客身上都穿他们的衣服！！但不是我们的风格所以没有买，只买了别针。如果能卖一些日常用品或比较纪念品的东西会更吸引人！像是他们的沐浴乳觉得超香的，如果有贩售我一定会买！！或是一些Hard Rock的笔记本、提袋之类的实用商品也会很不错！
Hard Rock Hotel Desaru Coast，Hard Rock Hotel Desaru Coast 的 Other，回复了这篇点评2020年12月29日已回复
Dear Happiness384409,
Welcome to the Show!
Thanks for sharing your rockin' experience with us. We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Hotel Desaru Coast made your staycation great, especially the safety measures we have taken up and implemented in fighting against the pandemic. Also, we appreciate your suggestions on having more merchandise to be sold in Rock Shop.
