我的经验是酒店工作人员是专业又友好。每一个人都非常好,乐于助人。我遇到的唯一的问题是延迟退房。我要求延迟退房,他们告诉我下午一点退房可以。当我中午的样子回到我的房间去整理我剩下的东西(文件等),他们已经打扫好卫生作为空房了。他们没有通知工作人员我延迟退房,因此他们像平常一样打扫房间,没什么大不了的......只是不方便。更多
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我的经验是酒店工作人员是专业又友好。每一个人都非常好,乐于助人。我遇到的唯一的问题是延迟退房。我要求延迟退房,他们告诉我下午一点退房可以。当我中午的样子回到我的房间去整理我剩下的东西(文件等),他们已经打扫好卫生作为空房了。他们没有通知工作人员我延迟退房,因此他们像平常一样打扫房间,没什么大不了的......只是不方便。更多
显示较少Dear John O,
Thank you for taking the time to leave us a review. I would like to apologize for the lack of communication between our staff members, we will make an effort to better our communication skills so we can avoid any further inconvenience. We do try to make each guest stay as comfortable as possible. I am glad to hear that the other interactions with our staff came across as professional and helpful. We do hope to see you again, if you find yourself back in Elko, and if there is anything that we can do to make you feel more at home, please let us know.
Safe Travels,
Katie Blanchard
在埃尔科我们唯一愿意选择的酒店,员工很好,房间干净。我们到的很晚,员工非常欢迎我们,也很热情。这里的泳池和用餐环境都很好。选酒店的时候,这家总是我的首选。
Dear StephaniebH606HA,
Thank you for taking the time to leave us a review. I'm glad to hear that you enjoyed your most recent stay with us, and we look forward to having you back with us on future trips through Elko. If there is anything else that we can do to make you feel a bit more at home, please let us know.
Safe Travels,
Katie Blanchard
没住过埃尔科的气气他酒店,因此无法做比较。这家酒店有点旧,不符合酒店集团的标准。员工态度亲切,办事效率高。没有在餐厅吃饭,因此无法评论。
Dear Joe H,
Thank you for taking the time to leave us a review. I'm glad to hear that you found our staff nice, as well as efficient. I do want to apologize that we didn't exceed your expectations while you were here. If there is anything that we can do better I would love to hear from you. My email is katie.blanchard@hilton.com, and I am in the office Sunday through Thursday. We hope that you consider us again for your next stay if you happen to find yourself in Elko again, and if there is anything that we can do to make your next stay more comfortable, please let us know.
Safe Travels,
Katie Blanchard
我跟我老公在去黄石公园的路上路过这里。这里的工作人员非常友善,餐厅的东西非常好吃,房间很干净。我之所以没有给这家旅馆五星级的原因是因为床跟石头一样硬,搞得我们睡不好。除此之外,这家旅馆还是不错的。
Dear Shannon S,
Thank you for taking the time to leave us a review. I'm glad to hear that you found both the staff and the food to your liking. We do apologize that the firmness of the bed wasn't quite up to par for you and I will be working with the front desk staff to help raise awareness that our beds are fully adjustable where firmness is concerned. If there is anything that we can do to make you feel more at home on your next trip through Elko, please let us know.
Safe Travels,
Katie Blanchard
很棒的酒店!远离所有充满烟雾的赌场房间,距离试试手气的桌子也很近。房间干净,价格合理,物有所值。工作人员非常友好,愿意提供有关吃的地方和玩赌场的建议。
Dear Glennrw2017,
Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us, and that our staff was able to make a few recommendations as to places to unwind around town. If you happen to find yourself back in Elko, we would love to see you back. If there is anything that we can do to make your next stay feel a bit more like home, please let us know.
Safe Travels,
Katie Blanchard
我们很幸运地参加了牛仔诗歌聚会。埃尔科希尔顿花园是我们的旅行特别的舒适。房间超级棒。我们早餐吃得不错。员工很优秀,尤其是前台和客房部。
Dear Vicki D,
Thank you for taking the time to leave us a review. I'm glad to hear that you enjoyed your stay with us during the Cowboy Poetry Gathering. We make every attempt make each guest stay as comfortable as possible while they are with us. If you are planning to attend next year's festival we'd love to have you back with us.
Safe Travels,
Katie Blanchard
埃尔科希尔顿花园酒店是一个很棒的住宿地点,因为这里的工作人员非常好。房间干净,餐厅有美味的食物可供选择。我强烈推荐住在这里,绝对物有所值。
Dear Joe D,
Thank you for taking the time to leave us a review. We are glad to hear that not only did you find our staff terrific, but the room and restaurant were to your liking as well. If you happen to find yourself back in Elko, we are looking forward to seeing you back.
Safe Travels,
Katie Blanchard