Thank you for sharing your honest feedback regarding your recent stay with us. As a Waldorf Astoria hotel, we are committed to providing our guests with a seamless visit from check-in to checkout, and we apologize your experience did not reflect these standards. While we have passed along your comments to the appropriate team members, I would value the opportunity to discuss with you further. Please reach out to me at email@example.com at your earliest convenience. Once again, thank you for your valuable feedback and I hope to hear from you soon.