Dear Guest,
We appreciate you choosing our resort for your recent stay and thankful for your feedback regarding your stay for your wife's conference. I am disappointed that your experience did not reflect our world-class amenities and AAA Four Diamond property.
Although we would have liked the chance to address your concerns during your stay, we are grateful to learn about these areas of opportunity and would like to speak with you in further detail.
As TripAdvisor does not extend direct contact information, please write to me at amiller5@caesarspalace.com with your best preferred contact information and dates of stay and I will work with my team to personally overlook the details of a proper review and resolution.
Thank you for your feedback and I look forward to being in contact with you shortly.
Warm regards,
Adam Miller
Senior Director of Hotel Operations
amiller5@caesarspalace.com