Thank you for providing us with a review of your stay. We are delighted to hear that you enjoyed your stay with us and the convenient location. We hope to welcome you back soon!
Awesome! We are happy to see you enjoyed your stay with us. Come back soon!
Wonderful! We are honored you chose to stay with the Jockey Club on your wedding anniversary of 35 years! Congratulations by the way! We are happy to see you enjoyed your stay and the accommodations. We hope to continue to exceed your expectations in the future!
Thank you for your review and rating. We are so pleased you enjoyed the resort and found the staff to be helpful and accommodating. We sure hope to welcome you back soon!
Thank you for taking the time to share your experience. Jockey Club Resort Management heard your concerns in person and apologized to you personally for the inconveniences that you experienced as well as a did our best to resolve your frustration to your satisfaction upon check-out. A Fire Safety System is designed to warn that a safety issue is possible. It is NOT a mistake or a false alarm, there are only Emergencies and Non-Emergencies. The situation was investigated and cleared revealing that it was a Non-Emergency. While we agree that a safety system sounding is upsetting, it is doing the job that it is designed to do. We apologize for the receptionist as this is NOT our training or expectations of any team member here at the Jockey Club and we assure that training will include the proper response to upset guests who come to reception needing assistance no matter how extreme the circumstance may be. All feedback is important to assist us in knowing where we are successful and where we need to improve
Thank you for the review. We are so pleased you enjoyed the resort and the location! Please accept our apologies for your encounter with one of our front desk staff. We assure you that the quality of customer service you mentioned was not typical of our standards. We are happy to see that overall you enjoyed your stay and we hope you will be back.