2017感恩节在这里居住。酒店房间闻起来很难闻,地毯脏兮兮。淋浴很高,浴缸很破旧很大,感觉站不稳。地板也需要翻新。我们不敢去隔壁吃早餐,害怕吃坏肚子。很糟糕的体验。更多
- 免费Wifi
- 免费停车
- 游泳池
- 健身中心
2017感恩节在这里居住。酒店房间闻起来很难闻,地毯脏兮兮。淋浴很高,浴缸很破旧很大,感觉站不稳。地板也需要翻新。我们不敢去隔壁吃早餐,害怕吃坏肚子。很糟糕的体验。更多
显示较少William,
Thank you for taking the time to write a review of your stay. The odor issues you described are truly regrettable. We sincerely apologize for any inconvenience caused to you. We will be forwarding your feedback to the hotel management team to ensure the issues are addressed. We very much appreciate your business and thank you for staying with us.
Respectfully,
Diana - LQ Customer Care
我有一只宠物和我一起。房间很好,床很舒服。交通噪音不是很明显。早餐马马虎虎。我唯一的问题是房间里的加热器太吵了。不得不戴耳塞。
Gary,
Thank you for your review of your recent stay. We truly appreciate your feedback and will keep your comments in mind while we continue to hard to work to improve our guest experience. We sincerely apologize for any inconvenience caused to you and hope you will provide us another opportunity to serve you again in the future.
Sincerely,
Diana - LQ Customer Care
停车加登记服务是一个很好的选择。价格很好,每半小时就有一班车往返于机场。这些房间都很好,而且我所需要的房间也很好用。离你可能需要的东西不远。非常好!
Michael,
Thank you for taking the time to provide your wonderful feedback, as it is greatly appreciated. We appreciate your business and thank you for staying with us.
Respectfully,
Danielle
LQ Customer Care
这是一家在机场附近的旧式拉昆塔酒店。它维护得很好,很干净。他们甚至打扫宠物区域,还提供袋子和垃圾桶。前台真的很友好热心。早餐都是欧式早餐,没有熟食。
Janette,
We appreciate the fantastic feedback and compliments you've given. Our goal is to provide our guests with a superb experience. We are pleased to hear that we accomplished that goal!
Sincerely,
Danielle
LQ Customer Care
由于发现非常不干净的房间,我不得不换了两次房间,房间空气的气味极差,二手烟味、家具和地毯磨损得很厉害。永远不要再呆在这里…地点是在开放的室外地区,大风不断。
Dear Don,
Thank you for your review. We are sorry to hear that you were not satisfied with the hotel in general. This is definitely not the kind of experience we want our guests to have. We will make sure your comments are shared with our Management Team, so we can use them for further training purposes. We do hope you choose us for your future travels.
Respectfully,
LQ Customer Care
我预定的是无烟房,但他们却提供了一个可以吸烟的房间。工作人员用臭氧机清除了气味,但我还是能闻到烟味和化学物质的味道。当我写信给总经理时工作人员很无礼,她说我并没有要求无烟房。我是带着自己14岁的女儿出来旅行的,我为什么要预定一间可以吸烟的房间呢?
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.