Dear Elizabeth B,
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect.
We sincerely apologize for the food served during your visit did not live up to your expectations. We constantly strive to provide the best accommodation and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.
Once again, thank you for your feedback. We value your custom and as always we remain at your disposal.