Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Dear Heather D,
I appreciate you taking the time to comment about your recent stay at our hotel. I am delighted to read that you have appreciated the breakfast served and regarded our staff to be good. However, it is regrettable that the comfort of the beds fell below your expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the hotel management and we’re confident that necessary improvements will be made, in order to achieve complete guest satisfaction.
Once again, thank you for staying with us, and we look forward to welcoming you back on your next future visit.
I wanted personally to let you know how gratifying it was to receive your kind note of support and encouragement.
I have taken the liberty of sharing your kind words with my staff—the real movers and shakers in this enormous effort. They, as much as I, deeply appreciate your endorsement.
Again, please accept my sincere thanks.