Dear Sonia Rosen:
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Sincerely,
EDUARDO MONTOYA
Front Desk Supervisor
Homewood Suites
fdsupervisormeahw@gmail.com
9175667076