我不向任何人推荐这家酒店。这酒店虽然看起来很棒,但是和其他希尔顿酒店相比,这酒店的品质,员工水平都不是一样的。酒店早餐简直一团糟,甚至到了让人讨厌的地步。酒店员工需要在与顾客沟通上额外培训下了。更多
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我不向任何人推荐这家酒店。这酒店虽然看起来很棒,但是和其他希尔顿酒店相比,这酒店的品质,员工水平都不是一样的。酒店早餐简直一团糟,甚至到了让人讨厌的地步。酒店员工需要在与顾客沟通上额外培训下了。更多
显示较少Dear barronj750,
Thank you for taking the time to share your experience about your recent stay at our hotel. As a HHonors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy with what we offer during our breakfast hours. The Breakfast and Evening Social menus are strictly chosen by Hilton and all Homewood Suites have the same menus, just different rotations. This ensures consistency thru out the Homewood Suites Brand. As the market leader we do take all feedback and reviews regarding our staff, service and accommodations seriously as we continue to strive for even a greater guest experience.
If you would like to share or discuss further your past experienced, please do not hesitate on contacting me at the hotel.
We sincerely hope you will consider staying with us in the future.
Best Regards,
Tom Martucci
GM
我们是一个6口之家,我们尝试住在这个酒店的一个套房里,因为家庭成员很多要一个较大的地方住宿。这是我们第一次来到这个特别的酒店,我们喜欢我们的体验。从我们走进来的那一刻起,工作人员就非常友好,非常乐于助人。因为这是我们第一次来这个城市,他们给了我们很多关于火车和公共汽车时刻表的有用信息。这些知道很多信息的员工真是太棒了!我们的房间很干净,我们有足够的空间。我们一定会再去那里!
Thank you for taking a moment out of your time to share your experience as our guest. We are so delighted that you enjoyed your time spent with us. Our guest being happy and satisfied with the hotel is our number one priority. If you are ever in the area again we would love to welcome you back.
Sincerely,
酒店的房间很大,床也挺舒服的,但我们的床头灯是坏的,一张床边的地毯上有一大块红色污点(是血吗?),而且地毯的其他部分也是脏的。不过厨房倒是又干净又漂亮,冰箱也不错。
Dear Sonia Rosen:
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Sincerely,
EDUARDO MONTOYA
Front Desk Supervisor
Homewood Suites
fdsupervisormeahw@gmail.com
9175667076
我们真的很喜欢这个套房,有配备齐全的厨房,特大号床,还有其他设施(泳池,健身房等)。让我们惊讶的是,晚餐居然有配套的披萨,汤和拌沙拉!早饭很棒-炒鸡蛋、开口馅饼、香肠、火腿、水果、糕点、比利时华夫饼、果汁喝咖啡。下次来这边,我们一定还会回来住的。前台和服务员都很友好,也很乐于助人。
Thank you for this awesome review of the hotel. We are all so thrilled that you enjoyed your time spent with us and hope that you can make it back soon for another visit.
Sincerely,
这是一间很棒的酒店。房间尺寸很好。床很舒适。我喜欢所有的用品都是正常尺寸这点。你会感觉这就是家之外的另一个家。酒店对我的工作地点来说很方便。有一条商店街就位于酒店后面。你可以直接步行去商店,那里还有一个美食市场。
Thank you so much for taking a moment out of your time to share your experience. We love it when our guest can truly say they enjoyed their time spent with us. Thank you for your honesty and we hope you come and visit us again.
Sincerely,
我在城里出差,所以6月份就住在这家酒店里,对这次经历感到非常满意。这家酒店的地理位置对我来说很棒。免费的早餐,还有晚上的社交活动都很到位。如果你不想在辛苦工作一天后开车的话,隔壁还有一间有餐厅的小型购物中心。
WOW! Thank you for your five star review of the hotel. It is always a great pleasure to know when a guest has truly enjoyed their time spent with us. We hope that you can come back and visit us again very soon.
Sincerely,
希尔顿对它客户的忠诚度是我评论的定性指标。酒店的工作人员很好,但酒店没有单独的位置供希尔顿荣誉(会员)客人使用。这对希尔顿荣誉会员来说是不正常的。
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Sincerely,