我和我的家人在当地的这家酒店住了9天。我对这家酒店深感失望。房间没有被打扫过,空调也不在工作。我们一直要求服务员解决问题,技术员明确表示说:“不要要求任何酒店工作人员改变设置”。我们只想要它的工作,我不知道是谁来解决这个问题,在酒店的噪音也是无法忍受的。
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我和我的家人在当地的这家酒店住了9天。我对这家酒店深感失望。房间没有被打扫过,空调也不在工作。我们一直要求服务员解决问题,技术员明确表示说:“不要要求任何酒店工作人员改变设置”。我们只想要它的工作,我不知道是谁来解决这个问题,在酒店的噪音也是无法忍受的。
无论你的一天过得如何(或你的住宿怎么样!)- 酒吧里的玛吉总是会在那里支持你、照顾你!我入住这里就是因为她!感谢玛吉!我希望你可以看到这些,并获得你应得的赞誉!
We are pleased to hear you enjoyed your stay with us and truly appreciate your feedback. Maggie truly is wonderful and we are honored to have her part of our team.
酒店的工作人员很友好,床很柔软,房间很干净,酒保Maggie太棒了!!唯一的缺点是入住时间不早于3点。停车场需要注意一下——地上有很多垃圾。不过,我会再来这里住的。
Thank you for your review. We would like to sincerely apologize about trash on the ground. We understand the importance of meeting the expectation and request of every guest. Your feedback is greatly appreciated.
Sincerely,
Ava Ustina
Director of Operations
房间从来没有凉过。前台不能满足我们换房的要求。他们说他们不能确认其他房间是否会更凉快一些。前台说技术人员检查过房间和恒温器了。恒温器设置为64度,但房间从没有冷却到74度。
Dear Scenic,
I am so sorry for the HVAC issues. thank you for your business and letting me know. We are between seasons as we transition into summer. I do hope you will give us another chance!
With best regards,
Scott G
GM
我一进屋,就闻到了房间里散发出的霉味。床上铺着软绵绵的床垫,吱吱作响。浴室发霉了,厕所还在不停地冲水。向俱乐部休息室的工作人员致敬。他们是我入住期间最美好的回忆。
Thank you for your honest review. I have shared your positive comments with the food and beverage team - we do take pride in the level of service we offer our guests.
We do have a full hotel renovation planned at the end of the month, which will include all guest rooms and public areas. I hope that in a years' time we can welcome you back to our refreshed property and restore your faith in the Sheraton Edison.
Patrick Muir
Assistant Front Office Manager
我们跟随旅行团住在这里。我们的第一个房间不符合标准,工作人员非常随和,他们给我们换了房间,并在我们去酒吧时给我们免费提供了一轮饮料。
We are pleased to hear you enjoyed your stay with us and truly appreciate your feedback.
Thank You
Ava Ustina
Director of Operations
这是最近喜来登酒店的典型特征。这家酒店破旧不堪。SPG/万豪集团应该为拥有这家酒店而感到尴尬。房间里的椅子坏了,卫生间很脏。整个酒店都已经过时了。
Thank you for taking your time to let us know how your stay was. i am very sorry you did not enjoy your stay. We hope you will give us another try in the future. We will be starting renovations by the end of the year.