Dear Karen K,
Thank you for your recent review at our hotel. I would like to first of all express my apologies and concern for the incident that occurred on the evening of your stay. I can only imagine how you felt at that moment and then to be left with no follow up by our management team. You are absolutely right to be surprised by this response from my staff, as it is not the expectation. This review has prompted an immediate refresh training with my Front Office and Security teams on check-in security protocols, as well as guest service follow through.
Ms. Karen, I truly regret that I was not brought into this situation at the time, as I could have guided the decisions and judgments made by the staff that day. I am very disappointed with the events that occurred and I want to stress that safety and security are indeed very important to us. Please do not hesitate to contact me directly at the hotel if I can assist with anything further.
Thank you again for bringing this to my attention so that I can address swiftly and appropriately.
BrandyA I am sorry that we allowed other guests to make your stay uncomfortable. Please let me know if you made an attempt to call down so we could have had our Security team better monitor your hallway.
Dear 863marcusr, our shuttles do run all day long. I am sorry that something obviously went arry, but you can track our shuttles on trackmyshuttle.com anytime using hotel code 1170.
Dear Jerrod K, I am sorry for the confusion with trackmyshuttle. The Port Authority does not allow for any hotel shuttle to pick guests up from any terminal, only the P4 station. They are listed as stops as we are dropping guests off and you can track their progress through the airport. I will work with my team to make this more clear to future guests. We appreciate your feedback.
如果你不得不停留在纽瓦克机场，（那么这里是）最好的选择。还有如果你没有足够的时间去泽西花园购物，那么你应该住的近一点，步行距离即可到达商场。（这是）一个非常好，干净，漂亮的酒店，提供您所需要的一切。 如果您不想找班车，您可以从机场乘坐出租车，23美元（即可到达）。 再次返回机场的时候，酒店班车很适合，每20分钟一班。是的，这是完美的酒店:-)
Thank you for your review Mika! Yes, the shuttle is very convenient, and you will be able to track the shuttle soon on Trackmyshuttle.com.
Thank you for your awesome review Voyage34491918343! We cant wait for your return!
Thank you for your review flagon! Glad to see you experienced our convenient park and fly amenities. Hope to see you again on your future travels.