当我拉开床罩时，我看到有几只臭虫在活动。我把一个放在一个小塑料杯里，拿到前台。他们为我换了一个房间，那里有一张特大号的床，床上也有活的臭虫、床单上有别人的血斑和别人的黑发。浴室很脏，整个酒店看起来很旧，味道又臭又发霉。我决定要求退款，并去其他地方住。他们拒绝了我，并说我需要回到我的预订代理商那里要求退款，而且也没有再做什么努力为我换干净的房间。我只得乘穿梭巴士回机场。我这次是去看我父亲的，他驻扎在海外，我只是在回来的路上路过了纽瓦克，我在这里等我回家的航班。我只有19岁，找遍了城市也没有其他可以让19岁的孩子入住的空房或酒店。为了等待第二天的航班时，我不得不睡在机场的安全区外。我打电话给温德姆酒店，想看看他们是否能帮我在另一家酒店找到另一个房间，然后就不要求他们退钱了，但是他们没有给我回复。最后幸好我妈妈为我找到了酒店。我向卫生部门投诉了，希望你不会有和我一样糟糕的经历。
当纽华克市遇到有航班被取消的情况时，物价就会猛涨。我们的房间里铺着脏地毯，空调设备臭烘烘的，而且还在臭虫的威胁下睡觉(虽然我们没有看到任何臭虫，但其他的评论把我们吓坏了)。我们再也不会选择住在豪生酒店了。
Dear Brianherbert
We are very sorry that your room wasn't properly prepared for your arrival. We have inspection procedures in place to ensure each room is ready for the next guest and our goal is to make sure all of our guests have a clean and comfortable room. We obviously fell short, and your feedback regarding the condition of your room will be shared with the appropriate individuals. Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to our area so we may leave you with a better experience. Thank you.
Sincerely,
预定了两个晚上，由于航班的重新安排我们不得不在这里延期居住。这对工作人员来说没有问题，他们甚至在第三个晚上给了我们更为优惠的价格。酒店本身干净、舒适、方便。工作人员帮助我们以最好的价格导航了复杂的交通。他们非常友好、乐于助人。酒店的餐厅提供了基本的食物，但食物却好吃，而且价格合理。对我们来说，唯一的“负”面，是在步行距离之内没有酒吧或卖酒的商店，虽然再次声明一下，这里的工作人员能够再次帮助我们。肯定会推荐这里而且还会毫不犹豫地再次居住。
Dear Lawdymissc
Thank you for sharing your experience for Hotel Howard Johnson Wyndham by Newark Airport. We look forward to having you back with us at Howard Johnson Wyndham by Newark Airport.You can always count on our property to provide the highest quality of guest service to all of our guest. A clean, friendly and comfortable stay is what we work hard for to provide our guest with the best ! We're glad that you enjoyed your stay and look forward to having you back with us again soon. Thank you.
Sincerely,
这种酒店大多是在旅程结束之时勉强入住的。酒店很便宜，所以也不能期望太多。房间很潮湿，满是灰尘，家具也很脏，床垫也不好。关于工作人员，我在星期四晚上遇到一位西班牙的女服务员，她非常棒，但是我们的接送司机就一般般了。对了，酒店离机场很近。
Dear Djsofia C
We are disappointed with the level of service you received while you were here. We assure you that all of the shortcomings that you have pointed out have been addressed internally and we are in the process of making any and all necessary improvements. We appreciate you taking the time to share your thoughts so we can give our guests a better experience, and if you do find yourself back in the area We hope you are here.
Sincerely,
我们在纽瓦克等候转机时在这家酒店住了一晚。我们付了很低的价钱，这是一家很便宜的酒店。这个房间对一个四口之家来说实在是太大了。酒店设备老旧，亟需翻新，看起来有些可怕，但位置靠近机场。我们最大的问题是我们的信用卡被克隆了，从英国去往美国的旅途中我们不得不注销我们的信用卡。我知道肯定是这家酒店的问题，因为我们在别的地方都没有用过这张卡。所以请小心。
Dear UnhappyDrReviewer,
Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us as per your feeling. We understand your frustration that you claim that something wrong with your credit card and we are really sorry to hear that but we assure you there is nothing wrong done by hotel. please reach out hotel directly to see your charges for your stay as well we would love to help you in any further details in future.Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you.
Sincerely,
我丈夫和我去纽瓦克旅行渡假，所以很多家居用品没有带。我们睡得很舒服，往返酒店都没有问题。酒店的工作人员知识非常渊博，非常友好和专业。
Dear Wanderer36620394495
Thank you for taking the time to rate and review for Hotel Howard Johnson Wyndham by Newark Airport. We are so excited to hear you caught us at our best. We look forward to having you back with us at Howard Johnson Wyndham by Newark Airport.You can always count on our property to provide the highest quality of guest service to all of our guest. A clean, friendly and comfortable stay is what we work hard for to provide our guest with the best ! We're glad that you enjoyed your stay and look forward to having you back with us again soon. Thank you.
Sincerely,
