Dear Herb L,
Thank you for taking the time to leave a review about our hotel. Our staff strives to provide great customer service to our guests to show you that we genuinely are glad you are here. Our management team is very please that we have exceeded your expectations. We hope to see you again in your future visits.
Thank you for taking the time to write your review of our property; your comments regarding our customer service and very much appreciated. Our staff members take their roles very seriously and try every day to provide the quality that our guests expect.
Thank you for staying at the Courtyard by Marriott Parsippany, and we look forward to welcoming you back!
Good Evening HallerCf,
Thank you for taking the time to share your feedback with us regarding your stay. We are delighted to hear that overall you enjoyed your visit and our accommodating staff. I apologize for the inconvenience in how we handled your request for extra linen. I see this as a training opportunity for our team. Please know this issue is being addressed so that we can ensure our team properly executes guest requests to ensure satisfaction.
Please feel free to reach out to me should you need additional assistance or should you wish to further discuss your stay.
Good Evening CB4CA,
Thank you for taking the time to share your feedback with us on TripAdvisor. I would like to sincerely apologize that we were not able to accommodate you for your visit in Parsippany. I can certainly understand your frustration with expecting to have a room at our hotel that your booked, only to arrive and find out that we were unable to accommodate your reservation.
I also apologize that the facilities at your relocation property were inadequate. We do our best to find comprable hotels in the area for guest convenience during these inconvenient times.
I know that I cannot take back your poor experience but I do hope that if your travels bring you back to Parsippany that you will give us another opportunity to make your next visit right.
Please feel free to contact me directly at the hotel. Again I am terribly sorry about the inconvenience from your last visit.