Good Evening HallerCf,
Thank you for taking the time to share your feedback with us regarding your stay. We are delighted to hear that overall you enjoyed your visit and our accommodating staff. I apologize for the inconvenience in how we handled your request for extra linen. I see this as a training opportunity for our team. Please know this issue is being addressed so that we can ensure our team properly executes guest requests to ensure satisfaction.
Please feel free to reach out to me should you need additional assistance or should you wish to further discuss your stay.
Warm Regards,
Monica
Operations Specialist

Good Evening CB4CA,
Thank you for taking the time to share your feedback with us on TripAdvisor. I would like to sincerely apologize that we were not able to accommodate you for your visit in Parsippany. I can certainly understand your frustration with expecting to have a room at our hotel that your booked, only to arrive and find out that we were unable to accommodate your reservation.
I also apologize that the facilities at your relocation property were inadequate. We do our best to find comprable hotels in the area for guest convenience during these inconvenient times.
I know that I cannot take back your poor experience but I do hope that if your travels bring you back to Parsippany that you will give us another opportunity to make your next visit right.
Please feel free to contact me directly at the hotel. Again I am terribly sorry about the inconvenience from your last visit.
Monica
Operations Specialist