Thanks so much for your very kind review. We look forward to serving you again!
We are so sorry you experienced problems with your credit card. When a credit card is used to guarantee a reservation for another person, it is authorized since you agree to guarantee payment for that reservation.
When the other guest checks in, we get their credit card for payment, and authorize that to pay their own reservation, but the authorization is also on your credit card (not a charge). When reviewing your online credit card or debit card activity online, your bank does not differentiate the difference between an authorization or payment. The timing of how long an authorization remains on your account is up to your banks policy. It is only released when a corresponding charge is posted against that authorization. I believe you are talking about an authorization that you gave us to guarantee payment for a guest (that we used until that guest arrived and gave us their credit card for payment). Please check with your bank to question when they will release the pending authorization. Unfortunately, we cannot speak to your bank on your behalf.
So sorry for this difficulty you experienced. Hopefully this explanation better explains why it appeared that you had been charged incorrectly.
Thank you for your 5 Bubble review on TripAdvisor. We are pleased to hear that you enjoyed your stay. Thank you for your suggestions for our Breakfast buffet, we will review with our F&B team different options to accommodate your suggestions.
We hope to see you again soon.
Thank you for your review. First and foremost please accept my sincere apologies for the challenges you encountered during your stay. We never want guests to to leave with a bad impression. As you will see from the other reviews on TripAdvisor your experience is not typical. At your earliest convenience please reach out to the hotel to further discuss.
Thank you for choosing the Sonesta ES Suites Parsippany when attending the Spartan Race! We appreciate your kind words and will share your review to our team members. We hope to see you again so we can earn that 5 Bubble review!
这家酒店很棒，员工Ruben , April和 Ester非常的友好、知识渊博、彬彬有礼。我绝对推荐这个酒店。在这里住得很放松和愉快。房间干净整洁。最重要的是，服务非常好，造就了它的与众不同。如果我能在这呆一整个月，我会很高兴，自助早餐一流。喜欢它的一切。
WOW! Thank you for your kind words and the 5 bubble review! We will be sure to share your review with Ruben, April, Esther, and the rest of the team! We hope to see you again soon.