刚从一个只有一间卧室的别墅住了5晚才回来，很喜欢这整个经历。这里的住宿环境非常棒(干净、舒适、配有跳水池)，而且人们都很漂亮。乐于助人、待客友好。也没什么太麻烦事。我们真的很享受“豪华逃生”的额外服务，包括鸡尾酒、下午茶和通往幸福中心的通道。这是我第一次去巴厘岛，以后我会毫不犹豫地再来马卡别墅。而且我也享受了一些美妙的晚餐。去了Sea Salt, Banbu和海洋马戏团，参加了一次辉煌的乌布岛名人之旅。然后骑自行车下山，真的是太震撼了。总之，一次非常美妙的旅行。
Dear Rebecca C,
A million thank for your wonderful review!
We have been very fortunate to have you with us and I was delighted to read what a great experience you had at Maca, especially you have booked through Luxury Escape.
We are exceptionally bless to read your comment on our fantastic cocktails, and afternoon tea as well as great location with just minutes away from myriad of fine dining restaurants and shops, really superb compliment for us. In addition, It was nice to know how much you enjoyed your one bedroom villa along with our wellnesss facility “Soham” as well as our great team.
Rebecca C, please do let me know when your plans bring you back to Maca, so we can ensure another great stay next time round.
With very best regards from Maca Family,
Thank you very much for your wonderful compliments in this review. We are truly appreciative of you taking the time to share your great experience.
Your positive comments about our villa and team, especially our Butler Yasa are duly noted. We certainly hope that Maca has contributed to some fond memories that you can hold dearly to and your positive comments about our one bedroom villa and team are duly noted. We will share this wonderful feedback with all the team and we sure that our team will be thrilled to know the positive impact they made upon your stay.
TLoche, we hope you will continue to make Maca Villas & Spa Bali your “home away from home” every time your travels bring you to our great Bali island.
With very best regards from Maca family.
Dear Flora H,
Thank you for sharing your fantastic comments regarding your recent stay at Maca Villas & Spa via Luxury Escapes, it was nice to know how much you enjoyed the villas along with the service level and facilities on offer.
Thank you for your positive comments about atmosphere in our villas, also our team (including Duty Manager: Ngurah) are duly noted. We receive many positive comments about our villas and its facilities and also our great team and we are happy to hear that you felt likewise.
Flora H, I hope we will get the opportunity to welcome you back to Maca Villas & Spa in the near future for some more pampering.
With very best regards from Maca family,
乍一看，两室一厅的小别墅似乎会带来可爱的五星级体验。 但很快就不是那么回事了。 一个厕所出了三次问题，一间卧室里的空调发出巨大的噪音，所以一晚上不能连着开。 室外的沙发床的吊顶在暴雨的时候掉下来了。 不过服务是很积极的，而且早餐可以选好送到住宿的别墅，这是个很棒的体验。 总的来说，这里的体验和好评率还是有些不符，况且遗憾的是没有选择其他更好的别墅。 有必要翻新设施和降价，以符合这里自己给自己的5星评级。
Thank you for taking the time to share your comments following your recent stay at Maca Villas & Spa Bali. We always strive to deliver the best levels of service to our guests, and evidently you did not receive the experience we strive to achieve as a five star establishment and I would ask that you accept my sincere apologies for the shortfall you experienced during your stay with us.
It is through valuable feedback such as yours that enable us to constantly monitor and improve our operation. Your comments regarding the toilet, air conditioning and the ceiling of the gazebo are duly noted and let me assure you that these experiences do not reflect to our standard and has certainly prompted our team to revisit these areas procedurally to ensure that our service and product are as sound as possible. We have done a renovation of 23 villas so far out of 25 villas, and we are expecting to have it all completed (two more villas) by May 2019.
lulucane, I trust that you will not judge us on this one experience and that we will have the opportunity to welcome you back to Maca Villas & Spa Bali in the near future, so that we may have the chance to show you true Maca hospitality.
Should you wish to discuss your stay in more detail, I would very much like the opportunity to speak with you personally. I can be reached at firstname.lastname@example.org or on +62 361 739090.
With very best regards from all the Team at Maca.