Dwita B，Triping Bali 的 Pemilik，回复了这篇点评2016年9月7日已回复
Hi dearest client, thank you for the review. What we understood from the review is that you booked a fast boat ticket to Lombok from Bali Padma information counter, which is not a Day Tours program, we selling fast boat ticket as the second party or as an agent, our outhority was untill you receipt the actual ticket for fast boat transfer. We tried to find your booking file and see what was happened, here it is: Date of booking : 8/30/2016 Under the name of : Ms. Lucy yong 2pax Return ticket : padangbai-lombok-padangbai Payment status : collect IDR 550,000 Our staff (lady) suppose to collect deposit IDR.550,000 on the day when you do booking and collect iDR 550,000 remaining on the day of transfer, but she forgot it, then on the day of transfer (Mr. Eka) made a comunication to you and explained what the terms of booking that you supposed to pay at fast boat office iDR. 1,100,000 to issued the fast boat ticket instead of the voucher you got from padma tour counter, but you insist to pay only a half there which means one way ticket and you did not even paid it neither, then the fast boat company decided to collect the payment just before you landed at Lombok, so the payment is for the ticket that you did not pay yet, and because you paid only one way (IDR.550,000) so means the return is not booked yet. Thank you.