Dear Ms. Veronika P,
Thank you for sharing your constructive feedback with us.
We are extremely concerned to read your sentiments with regard to your overall experience at the hotel, concerning the building, facilities, food and the swimming pool.
Please rest assured that we are taking the appropriate measures to address the problems received to the concerned departments. Also, we are now ongoing with our renovation and upgrades which is starting with our hotel rooms and eventually with our building and other hotel facilities to enhance our services better.
Again, thank you for your constructive comments and we really hope you give us another opportunity to serve you once again.
If for the mean time you still have further concerns to discuss, I will be more happy to assist you. You may contact me at fomanager@lewis grand.com.
Thank you. All the best!
虽然是老式酒店，但经过维护仍然保护外观良好，工作人员热心而友好，食物很美味，酒吧区更是舒适...如果你想准时到达机场 - 只需10至15分钟就可以到达，性价比很高。
Thank you for your kind words and compliments. We are 9 years on the market and our team take their roles very seriously and try, every day, to provide that quality customer service, as we are also committed to continuously maintain a high standard of facilities and services. We are happy to hear, that you have enjoyed your time with us. Rest ensured, that we will do everything in our power to be appear fresh and modern all times. Please do not hesitate to contact us directly for your next visit in order to arrange all your request prior to your arrival. Warm regards!