I would like to thank you for taking the time to fill out a review of your stay as they allow us to see where we stand and what changes we need to make to improve. I'm glad that you found our hotel clean with a friendly staff as they are a source of pride for me. Unfortunately throughout the summer and fall months the weekend rates are very high due to the demand from special events at Cornell or Ithaca College. I can understand the sudden shock when compared to other Fairfield Brands. We look forward to seeing you again in the future.
Thank you for taking the time to fill out our review as this lets us know where we are doing well and what areas to improve upon. As you know Marriott in general and Fairfield Inn & Suites in particular work hard to improve each guest experience to leave you feeling well rested and excited to return. I look forward to seeing you in the future and exceeding your expectations.
I do apologize for encountering the beetle in your bathroom. Unfortunately in this climate once in awhile they do get in and I have taken care of this for the future. I appreciate your recognition towards the staff and I will be sure to pass it along. I look forward to seeing you again in the future.